Summary
About this role
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
As an Area Manager you will own and ensure all stores within the area adhere to operational policies and best practises, through store visits and consistent execution of audits on site. Utilising store results to drive corrective action planning and work with Store Management to deliver continual improvements, alongside supporting the Retail Regional Manager with administrative tasks and projects to improve performance of the stores and the business. As a brand ambassador, you will drive team performance and create a working culture that embraces New Balance values in a fast paced and energetic environment.
The Area Manager will be required to be based at stores for three - four days per week, depending on business requirements, performing retail game plan check lists and working together with the stores in your area. One day will be spent at the Amsterdam DTC Office, connecting with the Regional Manager and wider team.
Please Note: The Area Manager will be required to have an existing, valid driving license for the EU.
MAJOR ACCOUNTABILITIES:
Full ownership of instore Operational Game plan execution across your respective stores.
Lead, guide and inspire teams throughout the area through regular feedback, coaching and celebrating success.
Take full responsibility for mystery shop action plans, ensuring the Retail Regional Manager has regular feedback on progress and improvement plans.
Stocktake attendance and spot checking to drive best practice across stores and provide post-stocktake action planning reports regularly to the Retail Regional Manager.
Actively drive KPI’s such as sales, UPT, ATV and conversion through regular commercial report usage and walkthroughs at store level with the SM & ASM.
Provide cash and loss prevention support to all stores, including regular reviews of G4S collections, petty cash management, reviewing floats prior to business peaks and reporting any financial losses in a timely, effective manner.
Monitor and manage controllable costs in all stores, including items such as stationary, essential back of house items, minor repairs, and maintenance
Assist the Retail Regional Manager in profit & loss analysis and feeding back any recommendations in a timely fashion.
Publishing of all monthly audit results into the Retail Portal.
Oversee store HR operations - recruitment, onboarding, employee relations, payroll, performance management, holiday tracking, training, and development of the store team.
UK/EMEA based travel may be required at the request of the Retail Regional Manager.
Perform all other duties as required, always driving operational excellence.
REQUIREMENTS FOR SUCCESS:
Proven Retail Management experience.
Demonstrated ability to achieve sales targets/budgets.
Proven people management and leadership skills.
Experience in coaching, driving, and developing a team.
Excellent attention to detail.
Quality focused with a continuous improvement mindset.
Ability to organise and manage projects effectively.
Proficiency with MS Excel and retail software.
Commercially aware of the retail market/consumer trends.
Experienced in working in a stand-alone role – autonomous and comfortable being remotely managed.
Flexible work schedule includes weekends and holidays.
Fluency in English with strong written and verbal communication skills, additional languages will be advantageous.
A great team player.
Valid EU driving license.
BENEFITS:
Benefits will differ based on the location of the associate.
Retail Bonus Opportunity
Discount on Health Insurance
8% Holiday Allowance (If NL based)
Pension Scheme
25 days Annual Leave per year
Great development opportunities, including European project involvement
Employee Discount
Flexible Uniform Package
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Other facts
About New Balance
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
What you'll do
- The Area Manager will ensure all stores adhere to operational policies through audits and corrective action planning. They will also drive team performance and support the Retail Regional Manager with administrative tasks.
Ready to join New Balance?
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