NA
CSPC Representative I
full-time•United States
About this role
Overview
Position: CSPC Representative 1
Location: Tustin, CA - Remote OK if outside 31 miles from corporate office.
Pay: $19/hr.
Position Summary: Customer Service based position. Contacting borrowers to obtain post Fund conditions.
Responsibilities
Responsibilities:
- Responsible for document re-signs (Wet signatures, DocuSign, collateral resigns, re-recording re-signs),
- will also obtain more lower-level documentation like ID’s/DL’s, etc.
- Must be customer service oriented.
- Resolving customer service issues by providing incentives and escalating matters to legal or customer service corporate when needed.
- Will be using FedEx regularly, completing check request forms, daily and monthly reporting.
Qualifications
Qualifications: Mortgage background specifically customer service and post-closing background preferred.
Desired Education / Experience:
- High school Diploma or GED Equivalent
- Minimum 1-2 years experience with calling and emailing borrowers, obtaining post fund conditions
- Office 365 experience
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
#LI-JD2
#LI-REMOTE
What you'll do
- The CSPC Representative I is responsible for contacting borrowers to obtain post-fund conditions and handling document re-signs. They will also resolve customer service issues and escalate matters as needed.
About New American Funding
Our Mission:
New American Funding enables clients of all backgrounds to accomplish the American dream of homeownership by offering a diverse product suite, competitive pricing, and our promise to provide a timely and efficient closing. Our dedication to client service during the transaction extends after the closing while we service their mortgage. This passion for client service is displayed in every step of the homeownership experience with a focus on fulfilling our client’s needs in a manner that enhances their standard of living.
We welcome thoughtful conversation. To keep this space respectful and helpful, please review our community guidelines. -https://bit.ly/4lkZf1v
New American Funding LLC
NMLS #6606
NMLS Consumer Access: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/6606
State Licensing: https://www.newamericanfunding.com/legal/state-licensing/
To view the Texas Complaint Notice, please go to www.newamericanfunding.com/legal/state-licensing/”
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Frequently Asked Questions
What does a CSPC Representative I do at New American Funding?
As a CSPC Representative I at New American Funding, you will: the CSPC Representative I is responsible for contacting borrowers to obtain post-fund conditions and handling document re-signs. They will also resolve customer service issues and escalate matters as needed..
Is the CSPC Representative I position at New American Funding remote?
The CSPC Representative I position at New American Funding is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the CSPC Representative I position at New American Funding?
You can apply for the CSPC Representative I position at New American Fundingdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.