NK
Customer Success representative
full-time•Oslo
About this role
We are Neumann Kaffee Gruppe. And we love coffee.
For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.
Nordic Approach works to make a positive difference in coffee-producing countries by ensuring fair payment and supporting sustainable coffee production. We aim for both people and nature to thrive through good coffee.
At Nordic Approach, we value sustainability, professional development, and innovation, and we aim to attract the best talent in the industry. In our team, you will have the opportunity to work in an international environment with a strong focus on sustainable practices. We offer flexible working conditions that balance work-life integration, along with extensive opportunities for both personal and professional growth. By joining our team, you will have the chance to contribute to a meaningful mission in the coffee industry and become part of a work culture that values strong principles, collaboration, and continuous improvement. We offer competitive terms and a dynamic workplace where you can truly make a difference.
We are searching for a Customer Success representative to join our international team of coffee fanatics in Oslo.
As we grow, we need someone with a keen eye for detail to assist in our daily operations, ensuring our customers always get the best coffee and the best service.
This is an entry-level position on the sales team, where you will be responsible for invoicing and outbound logistics. You will work closely with our experienced sales team to help ensure customers get fast service, reliable shipments, and the supporting information they need to run their businesses.
The ideal candidate will want to build a career in specialty coffee, as the role involves interacting with all our customers and colleagues. No coffee knowledge required – but a passion for excellent customer service is a must!
Daily tasks include:
Take orders via phone, email, or via the web and register them in our ERP system (Odoo)
Process orders/invoices and arrange shipments via land, sea, and air from our warehouse to B2B customers internationally.
Ensure accurate and timely delivery, monitor shipment status, and proactively communicate updates to clients
Keep control over our physical inventory in several warehouses
Essential requirements:
Structured and disciplined
Fast and friendly service mentality
Team player, able to work well with others and in teams
Fast learner, detail-oriented, comfortable with systems and ERP
Passion for working with people and solving problems
Ability to work across multiple systems and spreadsheets
High standards of customer service, and drive to get the job done well and quickly
Fluent written and spoken business English
The ideal candidate would also possess:
Customer service experience in a B2B environment
Drive to learn, improve, and succeed
Strong interpersonal and communication skills
An interest in coffee - how it’s grown, traded, and enjoyed
About Nordic Approach
Founded in 2011, Nordic Approach is a green coffee import company specialising in high-quality, traceable coffees. We import from origin to Europe and sell to coffee roasters globally.
Nordic Approach is an industry leader, setting the standard for coffee quality, traceability, and transparency. We have a dedicated, diverse, and driven team in Oslo and in offices in producing countries.
What we offer:
An exciting position in a young company with growth potential
Competitive terms and good employee benefits
Great opportunities for personal development
A multicultural, diverse and international work environment
Our main office and tasting lab is located in Tøyen, Oslo. While we are flexible on WFH as needed, this role is intended as 100% in office – this is where everything happens, from roasting to cupping, and it’s the place to be to learn!
Please get in touch with your first point of contact:
Olesia KulikovaWhat you'll do
- The Customer Success representative will assist in daily operations, ensuring customers receive the best coffee and service. Responsibilities include taking orders, processing invoices, arranging shipments, and monitoring delivery status.
About Neumann Kaffee Gruppe (NKG)
Neumann Kaffee Gruppe (NKG) is a globally operating green coffee service group. With our unique cross-cultural network of more than 40 companies in 27 countries we are present in all important coffee production and consuming markets around the globe, offering a broad range of services and products along the green coffee value chain. As a privately owned and run enterprise rooted in Hamburg, NKG’s business activities are geared towards creating long-term profitability and responsible business conduct.
NKG’s diversified business model offers plenty of interesting job opportunities: Our core business encompasses trade and distribution of commercial grade coffees, specialty coffees, certified sustainable coffees and soluble products. We are active in the business fields of coffee farming, farm management, preparation, exporting, importing, logistics, warehousing and quality control. Market information, consulting and development projects as well as coffee commercial education form another pillar of our activity. We constantly aim to be the first mover in all our markets, where we continuously develop new fields of activity.
NKG employs over 3,300 highly skilled permanent staff and numerous seasonal laborers, many of whom return year after year. The rich variety of nationalities and cultures makes us unique and allows us to expand our perspectives. As a learning company, we put people first, foster entrepreneurial spirit and encourage cooperation and ongoing education. Our employees share our enthusiasm for coffee and use their energy and inspiration to bring the pleasure of this modern, invigorating product to the world.
Join our unparalleled international team of coffee professionals and shape your own success by becoming part of our global network!
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Frequently Asked Questions
What does a Customer Success representative do at Neumann Kaffee Gruppe (NKG)?
As a Customer Success representative at Neumann Kaffee Gruppe (NKG), you will: the Customer Success representative will assist in daily operations, ensuring customers receive the best coffee and service. Responsibilities include taking orders, processing invoices, arranging shipments, and monitoring delivery status..
Is the Customer Success representative position at Neumann Kaffee Gruppe (NKG) remote?
The Customer Success representative position at Neumann Kaffee Gruppe (NKG) is based in Oslo, Norway. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success representative position at Neumann Kaffee Gruppe (NKG)?
You can apply for the Customer Success representative position at Neumann Kaffee Gruppe (NKG)directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.