We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE

Telephone Etiquette
Answers the telephone in a friendly and professional manner and deal with enquiries.
Take messages and communicating these to the relevant staff members / patients and doctors

Bed Bookings
Admit the patient into the ward
Ensure all new admissions are on the patients name board with the time and date of theatre

Admissions
Welcome the patient
Take the patient to his/her room
Ensure the patient receives a ward information form
Place the required stickers in the bulletin book

Transfers
Ensure suitable arrangements are made with the ward that patient is being transferred to or from
Ensure the transfer form is completed
Inform the relevant nursing staff about transfer arrangement
Ensure the doctor and the patients families are informed of the transfer

Discharges
Discharges may only occur once the Doctor has given his consent in writing
Inform the patients family of discharge when requested
Ensure the patient has an opportunity to complete an iPad survey

Ward Administration and co-ordination
Make appointments for patients and arrange transport / finances with relevant departments.
Assist nursing staff in checking patient rooms during and after discharge.
Informing Case Manager of all discharges and RHTs of patients in advance.
Ensure that discharged files are completed and brought to the administration office.
Settle patients in room when the Sister cannot immediately deal with them.
Liaise with admin office regarding patient bed movements and keeping ward report up to date.
Check that all patients that were admitted during evenings/weekends are admitted and that the required documents are with Case Manager in admin.
Welcome new patients and ensure that the admission file is completed and copies are made of IDs.
Daily filling in of patient scripts as received from pharmacy.
Assisting in Main Reception if required.
Contact doctors daily to inform them of their patient assessments and reviews.
Inform Case Manager of any changes of patient treating doctor.
Oversee all nursing department emails and communicate the outcomes to the nurses.
Ensure all doctors complete the correct pathology request forms for each patient pertaining to local medical aid/private and overseas/international.
Update all daily, monthly and emergency medication stock checklists expiry dates and stock on hand and copy to nursing desktop and Nursing Services Manager.
Print all patient admission booking documentation, inclusive of supporting referral reports and test results.
Ensure adequate storage and streamlining of nursing department emails on a daily basis, and create labels for regular providers.
Ensure all patients complete discharge Patient Experience Survey (PES) and to capture data results.
Scanning of all patient admission Whodas Assessments to outcomes, Nursing Services Manager and COPE Co-ordinator.
Assist Nursing Services Manager with administrative duties.

Ward Staff Administration
Assist with staff shift planning in the ward if required
Assist with editing of time cards on Kronos
Ensure that the nursing staff are informed of new memorandums distributed by the business
Take minutes of staff meetings
Complete emergency plan for staff in the ward

General Tasks
Stationery orders from admin office and stocking of nursing documentation / stationery.
Photocopying of all required documents.

Ensure patient name board is kept updated

Order special diets from Catering Department and patient head-count for each meal; informing catering of expected admissions and discharges for the day.

Ensure the delivery of flowers to patients

Ensure lab results are filed in the patients file

Ensure stock levels are at the required levels (stationery and ward stock)

Ensure that the nurse’s station & ward reception area is neat and tidy at all times

Ensure that patients statistics are captured and a “clinical audit” form is complete

Assist with linen control

Ensure all Health and Safety regulations are adhered to.

Perform various tasks as assigned to you by Management.

Maintain a high level of confidentiality.

Familiarise self with all nursing department policies and procedures.

Build and maintain stakeholder relationships

Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

Develop collaborative relationships to help accomplish work goal

GROWING WITH PASSIONATE PEOPLE

Teamwork

Actively participate as a member of a team to achieve goals.

Personal and professional development

Active involvement in own professional development to maintain satisfactory level of skill and knowledge.

Keep up to date with Akeso and Netcare’s evolving policies and procedures

STAKEHOLDER MANAGEMENT

Build and maintain stakeholder relationships

Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

Develop collaborative relationships to help accomplish work goal

SKILLS PROFILE

EDUCATION

Required

Grade 12 or equivalent NQF Level 4 Qualification

Preferred

Secretarial qualification

WORK EXPERIENCE

Required

2-3 years’ experience in an administration or secretarial position preferably in a hospital/nursing environment

Experience in psychiatry and addictions arena beneficial

KNOWLEDGE

Required

Computer literate in Microsoft Office, Google

Attention to detail

Friendly disposition

Knowledge of ICD 10 codes

Previous experience in liaison with medical aids

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.

Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.

Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.

Compassion - The creative, compassionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.

Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be accountable to uphold:

I always greet everyone to show my respect.

I always wear my name badge to show my identity.

I always treat others with consideration and humility to uphold dignity

I always act in the best interest of Netcare and others to show I care.

I always listen with empathy and respond with kind action to show my compassion

I always say thank you to show my appreciation.

I always embrace diversity to show I am not a racist.

SKILLS

Customer Focus and Service Delivery

The capacity to identify and respond to the needs of internal and external customers.

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.


SKILLS PROFILE

EDUCATION

Required

Grade 12 or equivalent NQF Level 4 Qualification

Preferred

Secretarial qualification

WORK EXPERIENCE

Required

2-3 years’ experience in an administration or secretarial position preferably in a hospital/nursing environment

Experience in psychiatry and addictions arena beneficial

KNOWLEDGE

Required

Computer literate in Microsoft Office, Google

Attention to detail

Friendly disposition

Knowledge of ICD 10 codes

Previous experience in liaison with medical aids

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.

Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.

Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.

Compassion - The creative, compassionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.

Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be accountable to uphold:

I always greet everyone to show my respect.

I always wear my name badge to show my identity.

I always treat others with consideration and humility to uphold dignity

I always act in the best interest of Netcare and others to show I care.

I always listen with empathy and respond with kind action to show my compassion

I always say thank you to show my appreciation.

I always embrace diversity to show I am not a racist.

SKILLS

Customer Focus and Service Delivery

The capacity to identify and respond to the needs of internal and external customers.

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.

WORKING CONDITIONS

Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.

Will interact with internal and external customers through several different means.

Join the team that providing the best and safest
care.