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Salesforce Support Analyst
full-timeBengaluru

Summary

Location

Bengaluru

Type

full-time

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About this role

Job Summary

As a Sales Analyst in GTM Sales Ops, you will be the strategic driver behind sales efficiency, productivity, and performance. lead cross-functional initiatives, optimize sales processes, and implement scalable programs that empower the sales organization to exceed targets and deliver exceptional customer experiences Support internal sales teams selling company-owned (1P/3P) & Hybrid products by managing operational processes, data, and tools to drive efficiency and revenue growth.

Job Requirements

· Master’s/Bachelor’s degree in Business, Marketing, or a related field.

· 6+ years of experience in Sales operations, program management, or a related domain.

· Strong project management skills with the ability to lead cross-functional teams.

· Good understanding on Cloud Business model, reoccurring business and usage trends.

· Proficiency in CRM systems, Salesforce is must.

· Experience with Salesforce.com Administration & configuration; Salesforce certification (ADM201 or ADM301) is a plus.

· Excellent analytical skills and data-driven decision-making capabilities.

· Strong communication and presentation skills, with the ability to influence senior leadership.

· Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Key Responsibilities

· Lead and manage programs that support 1P/3P Products, SaaS Applications and marketplace Cloud providers.

· Collaborate with departments such as Sales, Marketing, IT, Planning and Analytics team to ensure smooth execution of initiatives.

· Develop and maintain project plans, timelines.

· Risk Management: Identify and mitigate risks that could impact program success.

· Process Improvement: Design and implement improvements to streamline sales operations and increase efficiency.

· Coordinate with global teams to ensure consistent support across North America, EMEA, and APAC regions, willing to work in rotational shifts (24*5) support

· Territory Management: Assist in defining territories/Named Exceptions and Manage Hyperscaler(Azure, AWS & GCP) subscriptions.

· CRM & Tools Management: Support the implementation and optimization of CRM systems (e.g., Salesforce) and other sales tools.

· Support quarterly business reviews (QBRs), planning cycles, and other strategic initiatives with data and insights.

· Data Analysis: Analyze sales data to identify trends, forecast performance, and inform strategic decisions.

Other facts

Tech stack
Sales Operations,Program Management,Project Management,Cloud Business Model,CRM Systems,Salesforce,Data Analysis,Communication Skills,Presentation Skills,Risk Management,Process Improvement,Territory Management,SaaS Applications,Analytical Skills,Cross-Functional Collaboration,Data-Driven Decision Making

About NetApp, Inc.

Build an intelligent data infrastructure with NetApp that brings it all together — a smarter way to let data thrive. Any application, any data, anywhere.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Software Development
Founding Year: 1992

What you'll do

  • Lead and manage programs that support 1P/3P Products and SaaS Applications while collaborating with various departments to ensure smooth execution of initiatives. Analyze sales data to identify trends and inform strategic decisions.

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Frequently Asked Questions

What does a Salesforce Support Analyst do at NetApp, Inc.?

As a Salesforce Support Analyst at NetApp, Inc., you will: lead and manage programs that support 1P/3P Products and SaaS Applications while collaborating with various departments to ensure smooth execution of initiatives. Analyze sales data to identify trends and inform strategic decisions..

Why join NetApp, Inc. as a Salesforce Support Analyst?

NetApp, Inc. is a leading Software Development company.

Is the Salesforce Support Analyst position at NetApp, Inc. remote?

The Salesforce Support Analyst position at NetApp, Inc. is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the Salesforce Support Analyst position at NetApp, Inc.?

You can apply for the Salesforce Support Analyst position at NetApp, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about NetApp, Inc. on their website.