Product Analyst, Customer Experience
full-time
About this role
Who we are looking for
- Post-secondary education in computer science, business, information technology, statistics, or a related field.
- You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
- You possess a natural "owner" mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
- You leverage SQL to investigate system behavior and navigate databases independently, allowing you to anticipate edge cases and document the "if/then" logic required for a bulletproof feature.
- You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
- You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.
The Reward
- The A-Team: Work alongside high-performing talent in the industry.
- Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.
- Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
- Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.
- Best-in-Class Tools: Access to the resources and tech you need to execute without friction.
- Working framework: the environment that makes you productive and enables teamwork.
Diversity and Inclusion
At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.
What you'll do
- The Product Analyst will identify pain points and drive feature ideas from concept to completion while maintaining feedback loops with stakeholders. They will also document system behavior and dependencies to ensure robust feature implementation.
About Nesto Cloud
Nesto Cloud is Canada’s cloud-native, end-to-end mortgage technology platform for financial institutions - combining advanced automation, proprietary intelligence, and business process outsourcing (BPO) services to reduce costs, accelerate lending, and deliver a best-in-class borrower and lender experience.
We are building the mortgage ecosystem of both the present and the future. Powered by the Nesto Group ecosystem and backed by 50 years of deep mortgage expertise, we build the most advanced cloud proprietary technology at lightspeed - transforming decades of knowledge into cutting-edge automation.
Ready to join Nesto Cloud?
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Frequently Asked Questions
What does a Product Analyst, Customer Experience do at Nesto Cloud?
As a Product Analyst, Customer Experience at Nesto Cloud, you will: the Product Analyst will identify pain points and drive feature ideas from concept to completion while maintaining feedback loops with stakeholders. They will also document system behavior and dependencies to ensure robust feature implementation..
How do I apply for the Product Analyst, Customer Experience position at Nesto Cloud?
You can apply for the Product Analyst, Customer Experience position at Nesto Clouddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.