About this role
Position Snapshot
Temporary position
Location: Linda-a-Velha
Company: Nestlé Portugal
Grade: K1
Full-time/Hybrid mode
Position Summary
Nestlé is currently looking for a Service Specialist. You´ll be responsible to drive service performance by proactively identifying and resolving potential service issues and proactively communicate issues as identified.
A day in the life of Service Specialist
- Monitor all physical movements within the transportation plan, ensuring shipments flow as planned and are delivered on time.
- Identify potential disruptions early and implement effective corrective actions to maintain expected customer service levels.
- Proactively communicate load status and action plans to both internal and external stakeholders.
- Apply service strategies, aligning customer segmentation with daily problem‑solving activities.
- Identify recurring or systemic issues related to carriers, distribution canters, customers, traffic, weather, etc., and develop sustainable solutions.
- Use continues improvement principles and tools to identify performance gaps and drive continuous improvement.
What will make you successful…
- Provision of services in a domestic context, for single or multiple customers.
- Domestic transport operations, ensuring efficiency and on‑time performance.
- Strong problem‑solving capabilities, providing quick and effective responses to unforeseen situations.
- Ability to manage potentially conflicting KPIs, particularly balancing cost vs. service.
- Knowledge of Safety, Health and Environment principles, as well as Quality regulations and best practices.
- Understanding of end‑to‑end Supply Chain processes.
Other facts
About Nestle Operational Services Worldwide SA
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
What you'll do
- The Service Specialist is responsible for monitoring transportation plans to ensure timely deliveries and identifying potential service disruptions. They will communicate load statuses and action plans to stakeholders and apply service strategies to resolve issues.
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