About this role
Service Desk Specialist
Lviv, UA
Full-time on site/hybrid (Lviv)
Are you passionate about IT support, systems administration, and user assistance? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our dedicated IS/IT team. In this position, you will be able to apply your technical skills in a global environment, cooperate with Nestlé colleagues across the globe, and grow your career within the world’s largest FMCG company. We’re proud to be an active equal opportunity employer, enhancing diversity & inclusion in our company.
You are:
- University graduate, preferably in IT or related field
- Experienced in Microsoft Operating Systems (Windows 11, Windows Server 2016)
- Familiar with Service Desk Systems, LAN/WAN, phone, and printing equipment
- Skilled in resolving hardware/software technical issues
- Comfortable with general IT administration tasks
- A strong communicator with a service-oriented mindset
- Capable of working under pressure and learning quickly
- English speaker at intermediate level (written and spoken)
With you we will:
- Provide technical assistance and support for incoming queries and issues
- Deliver corporate software support and troubleshoot user issues
- Resolve technical problems with network infrastructure and related systems
- Prepare technical documentation and user instructions according to standards
- Install and configure computer systems and peripherals
- Ensure proper setup of workstations, including new equipment and upgrades
- Support meeting equipment setup and maintain asset inventory
- Conduct IT inductions and assist in trainings
- Perform standard software installation in accordance with Nestlé standards
What’s in it for you:
- Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leave, medical insurance, IT Club discount program
- Official employment
- Personal & Professional development opportunities
- International environment and diverse team
- Relocation package or possibility of distance work
How we will proceed:
You send us your CV → We contact relevant applicants → Interview with a Recruiter → Interview with Hiring Team → Job Offer communication to the Finalist → First working day
Sounds exciting? Submit your CV today!
Other facts
About Nestle Operational Services Worldwide SA
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
What you'll do
- Provide technical assistance and support for incoming queries and issues while delivering corporate software support and troubleshooting user issues. Resolve technical problems with network infrastructure and related systems, and prepare technical documentation and user instructions according to standards.
Ready to join Nestle Operational Services Worldwide SA?
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