About this role
Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time | Hybrid: Once a week onsite
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A day in a life …
We are looking for a highly skilled Scrum Master to support global digital programs across Nestlé’s website ecosystem. This role will guide Agile teams, facilitate Scrum ceremonies, and ensure high‑quality delivery of website services—including content, SEO, analytics, optimization, and new feature implementations.
You will work closely with cross‑functional partners across markets, agencies, IT, and digital teams to drive continuous improvement, team agility, and service excellence.
Key Responsibilities
- Coach and guide teams in Agile practices to ensure high‑quality delivery.
- Facilitate Scrum ceremonies: Sprint Planning, Daily Stand‑ups, Sprint Review, Sprint Retrospective.
- Support a diverse team of 25 website specialists (Web Editors, Developers, SEO Experts, Analysts, etc.).
- Maintain transparency across teams and stakeholders through clear communication and reporting.
- Assist in backlog grooming, user story writing, and acceptance test development.
- Coordinate with global and market teams for website optimization, content, SEO, and analytics.
- Lead prioritization and resolution of defects and bugs.
- Improve team commitments through effective backlog sizing and sprint planning.
- Establish team standards, best practices, and high‑performing workflows.
- Drive process management to ensure consistent and high‑quality delivery across website services.
- Manage relationships with market teams, global functions, agencies, and business partners.
- Monitor KPIs and present actionable insights to stakeholders.
- Build and deliver training on new website features.
- Document and maintain Standard Operating Procedures (SOPs).
Qualifications
- 1–2 years of experience as a Scrum Master in Agile web development.
- Strong communication, facilitation, negotiation, and coaching skills.
- Proven experience managing cross‑functional or remote teams.
- Solid understanding of website services: eCommerce, personalization, SEO, campaigns, social media.
- Proficient in Agile tools: Jira, Azure DevOps, Confluence.
- Project management skills, stakeholder management, and problem‑solving.
- Ability to work in multicultural environments and with remote stakeholders.
- Certified Scrum Master (CSM) or equivalent training.
- Upper‑Intermediate English proficiency or higher.
- Knowledge of HTML/CSS is a strong advantage.
- Excellent business writing and presentation skills.
- Ability to remain calm, organized, and service‑oriented under pressure.
Other facts
About Nestle Operational Services Worldwide SA
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
What you'll do
- The Scrum Master will coach and guide Agile teams, facilitate Scrum ceremonies, and ensure high-quality delivery of website services. They will also manage relationships with various teams and monitor KPIs to present actionable insights.
Ready to join Nestle Operational Services Worldwide SA?
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