About this role
Position Snapshot
• Nestlé Italy, Milan Headquarters (Assago)
• Full-time, temporary contract 12 months
• University Degree in Economics or Engineering
• 1–2 years of experience in Supply Chain, Sales or Finance
• Fluency in Italian and English is mandatory.
Position Summary
In this role, you will be responsible for the effective management of the stock allocation process, aimed at optimizing the completeness and timeliness of customers order fulfillment. You will collaborate with various business functions to assess, propose, and align actions to mitigate the risk of order portfolio incompleteness, while also improving the ability to provide proactive communication to internal and external customers in case of stock shortages. You will proactively simulate current and future stock management scenarios and their effect on order portfolio satisfaction and/or future demand.
A Day in the Life of an Order Fulfillment Specialist:
• Analyzes and evaluates the order portfolio in relation to the current and future stock position and the nature of the stock itself.
• Identifies, assesses, drives and co-ordinates potential stock management and/or order portfolio actions necessary to mitigate the risks of order incompleteness, involving other business functions (Customer Satisfaction, Demand & Supply Planning, Sales etc.) if necessary.
• Actively participates in common operational review meetings.
• Provides proactive and comprehensive communication to internal customers in case it is not possible to meet the completeness or timeliness of sales orders.
• Consistently updates system parameters for the correct configuration of mitigation actions, such as maintaining sales/promo quotas, stock reservations, optimizing sales orders, modifying transportation parameters, automatic substitutions of product codes.
• Integrates basic and advanced functionalities in the system (Excel and SAP) to reduce manual activities and improve automation, contributing to continuous improvement.
• Monitors the achievement of service level KPIs', the correct assignment of out-of-stock reasons, and the control of proper Health Checks.
• Contributes to and collaborates in estimating the monthly revenue landing.
What will make you successful?
• Positive forward-looking mindset and proactive problem solving attitude
• Passion for customer service satisfaction
• Good interpersonal skills and teamwork spirit
• Strong knowledge of Microsoft Excel and SAP; proficiency in Power BI would be a plus.
Other facts
About Nestle Operational Services Worldwide SA
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
What you'll do
- The Order Fulfillment Specialist is responsible for managing the stock allocation process to optimize customer order fulfillment. This includes collaborating with various business functions to mitigate risks of order incompleteness and providing proactive communication regarding stock shortages.
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