Retail Store Manager- Westfield White City
full-time•London
About this role
The Role
Are you an entrepreneurial Store Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role at Westfield White City. You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.
As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too.
This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.
The Company
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing
With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
As Store Manager, you’ll take full ownership of the day-to-day operations of our standalone store, leading a passionate team to deliver exceptional results. Your role will be pivotal in driving commercial success and creating a truly inspiring customer experience rooted in wellbeing.
- Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
- Champion NEOM’s brand by organising and supporting in-store and field events, collaborating with local businesses and partners.
- Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
- Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
- Develop and execute an Annual Events Plan to support monthly activations and brand partnerships.
- Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
- Lead community initiatives that promote inclusivity, volunteering, and local engagement.
What We Would Love
- Minimum 2 years’ experience managing a team, ideally in a standalone retail environment
- Proven background in the health and beauty industry
- Passion for wellbeing and delivering exceptional customer service
- Strong leadership skills with the ability to coach and inspire a team
- Commercially driven with a focus on increasing store footfall and brand presence
- Excellent attention to detail and high operational standards
- Confident communicator with a collaborative and proactive mindset
- IT literate, comfortable using MS Office, Excel, and Google Drive
- Self-motivated, able to multitask and work independently
- Aligned with NEOM’s values and committed to community and wellbeing initiative
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- FLEXI TIME - Work in a way that fits around you
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.
Apply Now
If you’re ready to share some Good Vibes in our Westfield White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
What you'll do
- As Store Manager, you will oversee all aspects of store operations, leading a team to deliver exceptional results. You will also be responsible for driving commercial success and creating an inspiring customer experience.
About NEOM Wellbeing
WE ARE NEOM WELLBEING - expertly blending 100% natural fragrances to boost your wellbeing. We are here to help you on your wellbeing journey to better sleep, less stress, more energy and a boosted mood through small steps that make a big difference.
Whether it’s a deeply relaxing bath that prepares you for BETTER SLEEP, or candle that creates a calm zone and LESS STRESS in your busy family home, a shower cleanser that helps you have MORE ENERGY, or the pure essential oil blend with the power to BOOST YOUR MOOD.
NEOM WELLBEING: 100% NATURAL FRAGRANCES,
SCENT TO BOOST YOUR WELLBEING
Ready to join NEOM Wellbeing?
Take the next step in your career journey
Frequently Asked Questions
What does a Retail Store Manager- Westfield White City do at NEOM Wellbeing?
As a Retail Store Manager- Westfield White City at NEOM Wellbeing, you will: as Store Manager, you will oversee all aspects of store operations, leading a team to deliver exceptional results. You will also be responsible for driving commercial success and creating an inspiring customer experience..
Is the Retail Store Manager- Westfield White City position at NEOM Wellbeing remote?
The Retail Store Manager- Westfield White City position at NEOM Wellbeing is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Retail Store Manager- Westfield White City position at NEOM Wellbeing?
You can apply for the Retail Store Manager- Westfield White City position at NEOM Wellbeingdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.