Specialist I, Sales Ops

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Sales Operations (SalesOps) Specialist I works hands-on helping design, connect, and optimize the platforms (Salesloft, Creatio/CRM, HubSpot, Zapier, and supporting tools) that power our sales pipeline and revenue workflows. This role ensures systems, data, and processes utilized by Sales, Revenue Operations (RevOps), Marketing, and Customer Operations work together seamlessly to generate improved lead flow, sales efficiency, integration quality, reporting accuracy, pipeline visibility, and scalable growth through operational excellence and data-driven decision-making.

JOB RESPONSIBILITIES:

• Partner with Sales, Marketing, RevOps, and Operations stakeholders to design, build, and optimize sales workflows, automations, and systems integrations that support revenue growth.

• Own and enhance sales process automation across platforms (e.g., Salesloft, HubSpot, Creatio, Zapier) to improve lead routing, follow-up, and pipeline progression.

• Collaborate with RevOps leadership to define KPIs and work collaboratively with our AI & Marketing Intelligence Specialist to build dashboards and reporting to surface actionable insights that improve sales effectiveness and forecasting.

• Analyze sales performance, pipeline health, and operational metrics to identify inefficiencies and build processes or system improvements.

• Serve as a Subject Matter Expert (SME) on NBS sales processes across brands, including FACTS and Nelnet Campus Commerce, proactively driving standardization and scalable best practices.

• Support sales capacity and productivity initiatives by streamlining workflows, reducing manual effort, and improving data quality and accessibility.

• Develop and maintain documentation, Standard Operating Procedures (SOPs), and training materials to support system adoption and ongoing training for sales and cross-functional users.

• Test, troubleshoot, and continuously improve integrations and automations to ensure reliability, accuracy, and alignment with evolving business needs.

• Partner closely with RevOps and Marketing teams on Go-to-Market (GTM) initiatives, lead lifecycle initiatives, and sales enablement projects.

• Stay current on sales operations best practices, tools, and emerging technologies, bringing forward ideas that enhance scalability and performance.

Pay Range for this position is - $85,000 - $100,000

EDUCATION:

Bachelor’s Degree or equivalent (Marketing, Business, Analytics, or similar preferred).

EXPERIENCE:

• 2-3 years' experience in Sales, Revenue, and/or Marketing Operations, or related field.

• Deep experience with automation tools across sales and marketing (e.g., Salesloft, HubSpot, Salesforce, and Zapier).

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

• Admin-level proficiency in Salesloft, CRM platforms, Zapier and HubSpot; familiarity with tools such as Clay, Apollo, Zoom, or similar is a strong plus.

• Strong problem-solving instincts with the ability to build, test, and refine systems while partnering closely with Sales teams and business stakeholders

• Solid understanding of sales processes, pipeline management, and CRM best practices.

• Familiarity with data warehouses and reporting tools (e.g., Snowflake, Power BI).

• High level (clear and confident) verbal and written communication skills.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Highly organized, detail-oriented, and comfortable managing multiple priorities.

• Curious, fast learner.

• Receptive to feedback and motivated by continuous improvement.

• Comfortable working independently while collaborating effectively within a team environment.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.