Communications Manager

Description

Change Lives and Transform Communities – Join Our Development Team!

Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 160,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.

We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.

About the Role
We seek to hire a Communications Manager who will amplify the voices of our clients, staff, and partners; share timely, compelling stories of justice in action; and ensure that the communities who need us most know how to find help. This role is essential to strengthening public awareness, deepening donor and partner engagement, and advancing NLSLA’s mission of equal access to justice across Los Angeles County.

Working collaboratively across programs, development, and organizational leadership, the Communications Manager will guide and support teams in telling NLSLA’s story with clarity, urgency, and heart. The role will focus on elevating the organization’s impact, ensuring accurate and accessible information reaches the communities we serve, and strengthening NLSLA’s visibility and engagement efforts throughout Los Angeles County.

In this role, you would report to the Director of Development. This position is exempt.

What You’ll Do

• Guide and support program, development, and leadership teams in crafting clear, compelling, and mission-aligned communications.
• Develop and manage NLSLA’s annual communications calendar, ensuring consistent messaging across all platforms.
• Lead all direct mail campaigns, including strategy, writing, design coordination, production timelines, and vendor management.
• Draft, edit, and produce content for newsletters, appeals, reports, talking points, and organizational publications.
• Manage digital communications including website content, email marketing, and social media platforms.
• Amplify the voices of clients, staff, and partners by identifying and sharing impactful stories of justice in action.
• Support fundraising efforts by developing donor-centered communications and campaign messaging.
• Coordinate with outside consultants, designers, and media partners as needed.
• Ensure brand consistency, accessibility, and accuracy across all external communications.
• Track performance metrics and use data to refine messaging and outreach strategies.
• Other tasks may be assigned by management.
•  This position is designated as hybrid. Employees are?required?to work on-site a minimum of four (4) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities.  
• Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required. 

Requirements

What You’ll Need

• Minimum of three (3) years of marketing, communications, or media relations experience.
• Bachelor’s degree in Public Relations, English, Journalism, Marketing, Communications, or a similar discipline, or equivalent professional experience.
• Exceptional verbal and written communication skills.
• Excellent writing, editing, and proofreading skills.
• Proficiency in Microsoft Office software.
• Ability to multitask and prioritize multiple projects and deadlines.
• Strong interpersonal and collaborative skills.
• Demonstrated commitment to social justice and advancing equity.
• Working knowledge of Microsoft Outlook, Word and Excel, business communication platforms, and web-based case management platforms.

Bonus Points

• Prior non-profit experience.
• Certification or formal training in Public Relations or Media Relations.
• Certification in Digital Marketing or Social Media.
• Marketing/data analytics certification.
• Crisis or Emergency Communications training or certification.
• Technical Writing or Plain-Language Writing certification or formal coursework.

Why You’ll Love Working with Us
At NLSLA, we believe in supporting our staff as they grow in their careers and live balanced lives. We offer:

• Competitive Salary: $80,000–$92,000, based on experience.
• Generous Time Off: 15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave. Exempt employees are eligible for compensatory time in accordance with company policy.
• Comprehensive Benefits:
• Medical, dental, and vision insurance with a variety of plan options.
• Basic Life and AD&D Insurance, Long-Term Disability Insurance.
• 403(b) retirement plan with employer contributions and options for voluntary contributions.
• Monthly bilingual supplement for qualified employees.
• A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
• Perks: Technology reimbursement to help you stay connected and equipped to do your best work.

Equal Employment Opportunity Policy 

NLSLA is committed to provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination based on each and every characteristic protected under the law and beyond.

Decisions related to hiring, compensating, training, evaluating performance, promoting, or terminating are made fairly, and are based on job-related qualities and abilities. We provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

We further expect every member of the NLSLA community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Please note that, in limited circumstances, certain convictions may be considered incompatible with the responsibilities of specific roles, particularly where the safety and well-being of vulnerable client populations are a concern.

NLSLA’s Commitments

We are committed to fostering a culture of inclusion and belonging within our organization and the communities we serve. We achieve this through:

• Continuous Learning: Cultivating cultural competency and humility among staff through ongoing training, open dialogue, and self-reflection.?
• Equitable Practices: Regularly reviewing and revising policies, procedures, and decision-making processes to ensure fairness and access for all.?
• Strategic Resource Allocation: Directing resources towards initiatives that empower communities.
• Meaningful Community Engagement: Partnering with the communities we serve to co-create solutions and foster trust.
• A Respectful Workplace: Providing a work environment free from discrimination and where every individual is valued, heard, and respected for their unique contributions.