NA
Home Services Coordinator
full-time•Sarasota
About this role
Home Services Coordinator
Custom Air & Plumbing
📍 Sarasota, FL
📍 Sarasota, FL
Position Summary
Custom Air & Plumbing is seeking a detail-oriented and customer-focused Home Services Coordinator to support our service and maintenance operations in Sarasota, FL. This role plays a key part in managing maintenance agreements, coordinating parts and warranty processes, and identifying service and sales opportunities that support overall business growth.
The ideal candidate is organized, proactive, and comfortable working cross-functionally with technicians, dispatch, vendors, and customers to ensure a smooth and efficient service experience.
Key Responsibilities
Maintenance Agreements
-
Manage and track active maintenance agreements, including renewals, expirations, and customer outreach
-
Coordinate scheduling and follow-up for maintenance visits
-
Assist in promoting and converting maintenance agreements when opportunities arise
Parts & Inventory Coordination
-
Order, track, and coordinate parts required for maintenance and service jobs
-
Communicate with vendors and internal teams to ensure timely part availability
-
Maintain accurate records related to parts usage and job readiness
Warranty Administration
-
Process manufacturer and labor warranty claims accurately and timely
-
Maintain warranty documentation and ensure compliance with vendor requirements
-
Act as a liaison between technicians, vendors, and internal teams regarding warranty matters
Sales Leads & Service Support
-
Identify and document potential sales leads discovered through maintenance and service interactions
-
Communicate leads to the appropriate sales or service leadership teams
-
Support technicians by ensuring job information, parts, and documentation are complete
Administrative & Customer Support
-
Maintain accurate records in company systems related to maintenance, parts, and warranties
-
Communicate professionally with customers regarding service updates, agreements, and follow-ups
-
Support dispatch and service teams as needed to ensure a positive customer experience
Qualifications
-
Previous experience in HVAC, plumbing, or home services coordination preferred
-
Strong organizational and time-management skills
-
Comfortable handling multiple priorities in a fast-paced environment
-
Excellent communication and customer service skills
-
Proficiency with scheduling software, CRM, or service management systems preferred
What We Offer
-
Competitive compensation
-
Comprehensive benefits package
-
Paid time off and paid holidays
-
Ongoing training and development
-
Career growth opportunities within a growing organization
-
Supportive, team-oriented work environment
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
What you'll do
- The Home Services Coordinator manages maintenance agreements, coordinates parts and warranty processes, and identifies service and sales opportunities. This role ensures a smooth and efficient service experience by working cross-functionally with various teams.
About NearU, and Affiliate Regional HVAC Branches
NearU is an employee and customer-centric provider of residential and light commercial HVAC, plumbing, electrical, and generator. The company is well-capitalized and seeks to grow aggressively, both organically and by acquiring or partnering with leading home services contractors.
Ready to join NearU, and Affiliate Regional HVAC Branches?
Take the next step in your career journey
Frequently Asked Questions
What does a Home Services Coordinator do at NearU, and Affiliate Regional HVAC Branches?
As a Home Services Coordinator at NearU, and Affiliate Regional HVAC Branches, you will: the Home Services Coordinator manages maintenance agreements, coordinates parts and warranty processes, and identifies service and sales opportunities. This role ensures a smooth and efficient service experience by working cross-functionally with various teams..
Is the Home Services Coordinator position at NearU, and Affiliate Regional HVAC Branches remote?
The Home Services Coordinator position at NearU, and Affiliate Regional HVAC Branches is based in Sarasota, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Home Services Coordinator position at NearU, and Affiliate Regional HVAC Branches?
You can apply for the Home Services Coordinator position at NearU, and Affiliate Regional HVAC Branchesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.