About this role
Position Overview
The overall objective of this role is to accurately process all incoming correspondence, including but not limited to physical mail, email, etc. This position will report directly to the Chief Growth and Partnership.
Principle Responsibilities
- Accurately and efficiently process mail, following the department work instructions and guidelines.
- Ensure compliance when documenting consumer accounts.
- Assist with Post Office Mail runs offsite daily.
- Operates mail machines including the postage meter and scanner to ensure documents are processed within the guidelines.
- Escalate any/all feedback, processing delays and errors appropriately.
- Manage consumer inquiries, ensure proper investigation and timely resolution that is compliant with departmental standards.
- Ensure adherence to all departmental standards, policies, and procedures.
- Reviewing and optimizing mail processes
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding NCB, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Other administrative duties as needed.
Principle Objectives and Expectations
Specialty Services I is an entry-level position responsible for handling and processing incoming correspondence.
Experience
- Ability to work well with a team
- Attention to detail
- Commitment to providing excellent service
- Ability to think quickly and resolve problems
- Valid driver’s license and acceptable driving record required
- Proficient in Microsoft Office and Excel
- Proven critical thinking and crisis management skills used to problem solve and make decisions
- Consistently demonstrate clear and concise written and verbal communication
- High school diploma or equivalent
Conclusion
This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Other facts
About NCB Management Services Inc
Founded in 1994, NCB Management Services, Inc. is both a respected National Debt Buyer and full-service Accounts Receivable Management (ARM) Organization. Both businesses leverage the Company's core competencies: its extensive experience collecting defaulted consumer debt, its vast data warehouse and sophisticated analytic capabilities, and an operations infrastructure that is compliant with all the latest regulatory and financial institution and client requirements. NCB services and purchases both non-performing and semi-performing portfolios of unsecured consumer debt such as credit cards, personal loans, and auto deficiencies. The Company's success is largely attributed to its commitment to providing a consistent and dependable service while mitigating headline risk and protecting both its own and its partner’s brand.
NCB is a brand sensitive debt buyer and service provider that recognizes the value of a customer centric approach to collections in an environment that has grown increasingly demanding from a regulatory standpoint. Their reputation as an industry leader stems from the merging of highly skilled representatives with a seasoned management team, flexible proprietary technology, leading edge security, and dedicated back office support.
This agency is licensed as NMLS number: 209072. For more information or to verify license status, visit the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/
What you'll do
- The Support Services Specialist I is responsible for accurately processing all incoming correspondence and managing consumer inquiries. This includes ensuring compliance with departmental standards and optimizing mail processes.
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