Floating Relationship Banker

nbkc is currently looking for a Floating Relationship Banker to join our Retail Banking team. 

As a Floating Relationship Banker, you will operate a cash drawer, handle transactions, and open and process new accounts. This position will combine banking knowledge and stellar customer service. 

Location: This position is @Office and requires working 100% onsite from our Kansas City, office. The Floating Relationship Banker will provide coverage and support across all Kansas City–area nbkc bank branches and will rotate between locations as business needs require.

Supported Branch Locations:
• Kansas City (Ward Parkway): 8320 Ward Parkway, Kansas City, MO 64114
• Overland Park: 4040 Indian Creek Parkway, Overland Park, KS 66207
• Leawood: 3510 W 95th Street, Leawood, KS 66206
• Liberty: 9750 N Ash Avenue, Kansas City, MO 64157

Travel & Scheduling Note:
Branch assignments and travel expectations will be communicated in advance whenever possible. Eligible travel between branch locations will be compensated in accordance with company policy.

What you’ll do

• Opens and processes new deposit accounts and provides information on bank products and services.
• Actively sells, cross sells and refers bank products and services to both new and existing customers to meet individual, branch and bank goals either in person, over the phone, or through electronic means. 
• Actively identifies customer’s current and future financial needs by deepening customer relationships, having a strong knowledge of bank products/services as well as involvement in the community as a representative of the bank. 
• Ensures that the highest levels of customer service are provided by promptly greeting and responding to the needs of customers, whether that be in person, over the phone, or through electronic means.
• Identifies, researches and resolves both simple and complex customer service issues and inquiries.
• Operates a cash drawer on a consistent basis. Efficiently and accurately processes transactions (deposits, withdrawals, payments, etc.) while maintaining an accurate cash balance and an accurate record of all transactions. Cashes checks within assigned limits. 
• Balances cash drawer and prepares settlements of cash and proof transactions.  Issues money orders, cashiers and travelers’ checks, and gift cards. Follows and understands the daily scanning process of all transactions and deadlines. 
• Follows all applicable procedural and regulatory rules and guidelines.
• Stays abreast of any new regulations or required training affecting the Relationship Banker role.  
• Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
• Must be willing to work at any of the branch locations as needed within the nbkc network. 
• Performs other duties and projects as assigned. 
• Follows all applicable laws and regulations.  

What you’ll bring

• High school diploma or GED required
• 1+ years of previous banking or consultative sales experience with a strong sales background in achieving goals.  
• Knowledge of retail products/services and bank regulations/compliance, preferred
• Excellent customer service skills
• Strong knowledge of Microsoft Office applications

Bonus Points

• Ability to identify customer needs
• Strong number orientation and accuracy with detail orientation
• Ability to perform essential functions of the job with or without accommodation       
• Must have excellent verbal and written business communication skills   
• Must have solid computer skills

Our Hiring Process

We respect your time. Once we review your application, we’ll reach out with next steps, whether that’s a phone chat, video call, or even grabbing a coffee. We’ll keep you informed every step of the way.

Why You’ll Love Working at nbkc

Perks & Benefits You’ll Brag About:

• Multiple comprehensive health plans (HSA, FSA, PPO your choice!)
• 4 weeks PTO + 12 paid holidays + your birthday off + 8 volunteer hours/year
• 401k with immediate vesting and generous company match
• Paid parental leave
• Access to behavioral health advocates and an Employee Assistance Program (EAP)
• Wellness perks, reimbursement programs, and on-site gym at 8320 Ward Parkway Headquarters
• Work-life integration with flexible schedules
• Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries

About nbkc

nbkc isn’t your typical bank, and we don’t want to be.

We’re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life. 

We’ve been proudly recognized as one of Kansas City’s Best Places to Work for 5+ years, and once you’re here, you’ll see why.

Ready to build something better with us? Apply now and let’s redefine banking together.

nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation