NH
Client Services Executive, Specialty
full-time•United States•$72k - $89k
About this role
Company
LumiceraAbout Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.Pay Range
USD $72,813.00 - USD $89,341.00 /Yr.STAR Bonus % (At Risk Maximum)
5.00 - Salaried Non-Management except pharmacistsWork Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm CTRemote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota,Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.Overview
Due to growth, we are adding a Client Services Executive to our team!
The Client Services Executive, Specialty supports the strategic and operational needs of specialty pharmacy payor clients and strategic accounts. This position reports to the Specialty Account Executive and interacts regularly with internal stakeholders including operations, clinical, finance, and analytics teams. The role serves as the primary liaison for client communications, implementation coordination, and issue resolution.
The Client Services Executive, Specialty plays a key role in advancing the mission of Lumicera by ensuring client satisfaction, driving value-based initiatives, and identifying opportunities to enhance client outcomes. Through proactive engagement and strategic insight, the Client Services Executive contributes to the delivery of high-quality specialty pharmacy services aligned with client goals.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Manages implementation activities to ensure seamless onboarding of new specialty pharmacy clients.
- Addresses incoming requests from the client.
- Helps support needs from the Specialty Account Executive and the rest of the account management team.
- Coordinates resolution of patient-specific needs by triaging issues across internal teams and external partners.
- Supports financial assistance processes to help patients access therapy and reduce out-of-pocket costs.
- Conducts claims reviews to identify trends, discrepancies, and opportunities for intervention.
- Leads preparation and delivery of client business reviews to communicate performance and strategic alignment.
- Delivers reporting and analytics to support client transparency, performance tracking, and decision-making.
- Supports execution of value-based initiatives that align with client goals and improve patient outcomes.
- Identifies strategic opportunities to expand client engagement and enhance service delivery.
- Maintains accurate documentation of client interactions, issues, and resolutions in CRM systems.
- Coordinates cross-functional efforts to ensure timely and accurate fulfillment of client requests.
- Other duties as assigned
Qualifications
What our team expects from you?
- Bachelor’s degree or equivalent work experience required
- 3 years of experience in client services, account management, pharmacy, or healthcare operations required
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Location : Address
RemoteLocation : Country
USWhat you'll do
- The Client Services Executive manages implementation activities for new specialty pharmacy clients and addresses incoming client requests. They also coordinate issue resolution and support financial assistance processes to enhance client outcomes.
About Navitus Health Solutions, LLC
Navitus Health Solutions is a pioneering pharmacy solutions provider, having launched one of the first transparent PBMs over 20 years ago. Unlike traditional PBMs that profit from opaque pricing, Navitus passes 100% of negotiated rebates and discounts directly to health plans and plan sponsors. Its clinical model is built to manage spend from the start, making key decisions that support member health while lowering costs. This in turn drives both immediate value and long-term savings, by managing trend over time.
Navitus Health Solutions delivers a range of services through portfolio brands including Navitus, Lumicera and Archimedes. Owned by SSM Health and Costco Wholesale Corporation, the company serves over 18 million members across 800 clients, including public and private sector employers, unions, health plans and health systems. For more information, please visit www.navitus.com.
Ready to join Navitus Health Solutions, LLC?
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Frequently Asked Questions
What does Navitus Health Solutions, LLC pay for a Client Services Executive, Specialty?
Navitus Health Solutions, LLC offers a competitive compensation package for the Client Services Executive, Specialty role. The salary range is USD 73k - 89k per year. Apply through Clera to learn more about the full compensation details.
What does a Client Services Executive, Specialty do at Navitus Health Solutions, LLC?
As a Client Services Executive, Specialty at Navitus Health Solutions, LLC, you will: the Client Services Executive manages implementation activities for new specialty pharmacy clients and addresses incoming client requests. They also coordinate issue resolution and support financial assistance processes to enhance client outcomes..
Is the Client Services Executive, Specialty position at Navitus Health Solutions, LLC remote?
The Client Services Executive, Specialty position at Navitus Health Solutions, LLC is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Services Executive, Specialty position at Navitus Health Solutions, LLC?
You can apply for the Client Services Executive, Specialty position at Navitus Health Solutions, LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.