Patient Concierge Medical Assistant

The Patient Concierge Medical Assistant is the first point of contact for patients and family members at Southwest Urology. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

In addition, they may be asked to assist with clinical support in the Medical Assistant function. This includes assisting with clerical duties and maintaining patient care documentation in medical records. This position is responsible for providing professional care specifically to Urology patients in an outpatient setting.

Duties will generally be split up as follows:

70% patient concierge

30% medical assistant

Responsibilities

• Greet patients and families after their appointment with their provider.

• Answer center telephones, distribute faxes, and prepare customer files.

• Schedule patient appointments.

• Process requests for records from outside sources.

• Scan data into document imaging software.

• Regular attendance and punctuality.

• Contributes to team effort by accomplishing related results as needed

• Assist with in-office procedures.

• Provide patients with necessary information to prepare for in office or hospital procedures.

• Administer patient injections, treatments or medication.

• Maintain a par level of supplies, ensuring supplies are reordered as needed.

• Maintaining well stocked patient exam rooms.

• Maintain a clean and sterile environment.

• Gather and upload necessary medical records for upcoming patient visits.

• Serve as communication liaison between provider and patient. Responding to patient messages and calls.

• Ensures that all processing and reporting deadlines are consistently achieved.

• Perform any other functions as required by management.

Qualifications

• High School graduate, or equivalent, preferred

• Certified as a Medical Assistant in the state of Ohio

• Basic PC skills including Microsoft Office Suite, preferred

• Prior Urology experience, preferred

• Prior EMR experience, preferred

• At least 1 year of experience working in an outpatient medical setting, preferred

Location

Southwest Urology

6900 Pearl Rd

Middleburg Heights, OH 44130

What is expected of you and others at this level

• Acquires job skills and learns company policies and procedures to complete standard tasks

• Works on basic and routine assignments

• Selects correct processes from prescribed rules or guidelines

• Work is closely managed and follows detailed instructions

• Seeks regular guidance and advice from supervisor

Anticipated pay range: $15.90 per hour - $24.86 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 3/30/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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