We’re looking for Contact Centre Consultants to join our team!

At Nationwide, our Contact Centres provide industry-leading service to our members. As a consultant you’ll answer calls and support our customers with their questions and look at ways in which you can further support them, from guiding them through online banking to discussing our extensive range of services.

We will be running an Assessment Centre for this position, therefore you must be available to attend our Northampton office during the fourth week of February for a start date of 13th April.

This role is a 35 hour working week, working Monday to Friday, 9am-5pm. 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

The first 6 weeks of the job will be dedicated to training at our Northampton office after which you'll spend at least two days per week, or if part time you'll spend 40% of your working time, on site in the same location. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.