About this role
Overview:
Schedule: M-F (Day Shift)
This position requires the employee to be on-site during the probation period before being cleared to work remote (occasional on-site meetings)
Job Description Summary:
Job Description:
- Addresses concerns and questions and resolves issues and complaints in a timely manner.
- Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance.
- Collaborates with collection agencies, insurance companies, and internal departments to collect payments.
- Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information.
- Assists in resolving payer problems and billing and reimbursement issues.
- Maintains patient records and ensures confidentiality of sensitive information.
Education Requirement:
- High school diploma or GED, required.
- Associates degree, preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers.
- Ability to relate to diverse age and demographic backgrounds.
- Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance.
- The ability to do data entry and work a calculator.
- Problem identification and problem solving skills are required.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
Experience:
- Four years' experience in customer service, required.
- Two years' experience in medical billing and claims follow-up, required.
- One year experience working on a mainframe computer. Experience using Outlook, Word and Excel, required.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
FREQUENTLY: Peripheral vision
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Other facts
About Nationwide Children's Hospital
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.
What you'll do
- The Patient Accounts Representative assists patients and families with billing inquiries, resolves disputes, and collects payments for hospital services. They communicate with patients regarding billing questions and negotiate payment arrangements while collaborating with various agencies and departments.
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