About this role
Overview:
$5,000 Sign-On Bonus for new-to-NCH employees
Monday - Friday, 8 a.m. - 5 p.m.
Full-Time, 1.0 FTE, 40 hour per week
Learn about Care Navigation: http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9s
Family Experience: https://www.youtube.com/watch?v=hIGQYYVzDDQ
Visit our website: https://partnersforkids.org/
Job Description Summary:
Job Description:
Essential Functions:
- Outreach to primary care physicians, specialty physicians and other service providers to identify patients in need of care coordination.
- Completes comprehensive Health Risk Assessment, screening, and identification of patients.
- Facilitates communication and collaboration amongst the healthcare team.
- Develops patient’s and family self-management skills through education and resource provision. Develops family-centered plan of care.
- Manages transitions between settings, caregivers, and providers. Provides monitoring and follow-up across the continuum of care.
- Provides consultation, education, and training to staff regarding psychosocial issues that impact the delivery of optimal health care services.
- Participates in orientation and continuing education of staff and students as appropriate.
Education Requirement:
Master’s degree in social work or related field, required.
Licensure Requirement:
- LSW, LPC, (LISW or LPCC preferred).
- Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
Certifications:
- Active BLS certificate.
- Case Management certification, desired.
Skills:
- Ability to communicate (verbally and written) clearly convey information to team members, healthcare providers, and families with professionalism and tact.
- Organization, time management, and prioritization skills.
- Ability to work within a multidiscipline matrix, collaborate with other providers and agencies, delegate tasks (role appropriate). Ability to relate to diverse age and demographic backgrounds.
- Ability to analyze complex situations, identify potential problems, and develop effective solutions.
- Computer literate with working knowledge of Microsoft products (i.e. Outlook, Work, PowerPoint, Excel, and Teams).
Experience:
- 2 years clinical or medical social work experience, required.
- Electronic Health Record experience, preferred.
- Working knowledge of Medicaid and other regulatory agency standards, preferred.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Other facts
About Nationwide Children's Hospital
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.
What you'll do
- The coordinator assesses patient needs, addresses systemic issues interfering with care, and assists families in setting and tracking goals while navigating the healthcare system for high-need patients. Essential functions include outreach to providers, conducting health risk assessments, facilitating team communication, developing care plans, and managing transitions across the continuum of care.
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