About this role
Overview:
The Role is a hybrid, Monday thru Friday 8a-5p position. Post training (est. 6 weeks) the team member will be eligible for some WFH.
This position supports both our Research and Hospital customers.
Job Description Summary:
Job Description:
- Gathers relevant information to assist in timely resolution of incidents and requests
- Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier and 3 resources
- Provides accurate and timely logging and resolution of issues
- Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
- Assists the IS Service Desk with continuous process improvement.
Education Requirement:
Bachelor’s Degree or relevant experience, required.
Licensure Requirement:
(not specified)
Certifications:
A+ or Network+ Certification, preferred.
Skills:
Excellent troubleshooting and customer service skills.
Experience:
One year of experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Other facts
About Nationwide Children’s Hospital
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.
What you'll do
- The IS Customer Service Analyst I serves as the initial point of contact for IS-related issues, responding to requests for technical assistance. They gather information to resolve incidents, prioritize urgent issues, and communicate progress to customers.
Ready to join Nationwide Children’s Hospital?
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