About this role
Overview:
Schedule: Mon - Fri 8:30 AM to 5 PM
Hybrid - WFH after 90 days in office training, then 1 in office day a month
Job Description Summary:
Job Description:
- Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs.
- Meets with patients/families on the unit to obtain information that was not collected during the admission process and completes registration items, (i.e. insurance cards, prescription cards, correct demographic information etc.).
- Assesses the patient’s need for financial assistance during the admission process or at a time prior to the patients discharge.
- Determines patient eligibility for charity care for inpatient/outpatient level of care. Completes the charity application in accordance with NCH charity care policies. Forwards applications to Patient Accounts for final review and approval.
- Completes notes in the EPIC system on all discussions, events and outcomes.
- Responds to all inquiries regarding patient accounts and financial assistance policies.
- Maintains effective communication and cooperative working relationships with other departments, staff, patients and visitors.
Education Requirement:
High school graduate, required.
Associates degree preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
Excellent customer service and communication skills.
Ability to work and problem solve with minimal supervision.
Analytical and decision-making skills with a strong attention to detail required.
Ability to understand and retain complex and quickly changing information.
Knowledge of the impact of managed care trends on hospital operations.
Familiar with medical terminology.
Able to function as a team member responsible for staffing operational hours.
Ability to adapt to change positively in workflow and process.
Keyboarding/typing/data entry skills.
Experience:
Two years’ experience in registration, collections, customer service, billing or related medical field, preferred.
Familiarity with government, commercial and third-party billing, preferred.
Physical Requirements:
OCCASIONALLY: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Lifting / Carrying: 0-10 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
FREQUENTLY: Bend/twist
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
Ability to multi-task within a stressful environment.
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Other facts
About Nationwide Children's Hospital
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.
What you'll do
- The Financial Counselor provides counseling to patients regarding their financial responsibilities and serves as the primary contact for financial assistance and insurance eligibility. They assess patient needs for financial assistance and complete necessary applications and documentation.
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