Overview

As a Negotiator, you’ll help clients regain control of their financial futures by negotiating directly with creditors to secure favorable settlements and resolve accounts with integrity and efficiency. The Negotiator role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients.

 

You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 30–40 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability.

 

Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you’re motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you’ll thrive. This is a full-time remote role with an expected start date of 3/2/2026.

Responsibilities

• Negotiate, deliver, and follow through to completion on client settlement offers and proposals between the client and the creditor
• Establish and maintain contact with creditors, collection agencies, collection law firms, and debt buyers
• Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
• Review client's banking account to determine funds necessary and available to execute the program
• Responsible for achieving monthly KPIs set by management

Qualifications

• Bachelor's degree preferred, or relevant work experience
• Analytical mindset with a strong business acumen and professionalism, excellent communication, both verbal and written
• High energy, competitive, articulate, passionate, and motivated to be #1
• Experience working in a metrics based/goals driven environment
• Desire to work in a collaborative, team-oriented environment
• Multi-tasker with great organizational and communication skills
• The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer
  • Prior experience using a CRM platform (Salesforce preferred)  
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $75,000 annually. The top 25% of the team can make up to $85,000.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

Want to learn more about who we are? Connect with us on social media!

 

       

 

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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