Job Description:

Sales Consultant

Hilliard, OH

Harmony Trace

Assisted Living

Full Time

Monday-Friday

Occasional Manager on Duty requirement on the weekends

There may be early or late hour requirements depending on community engagement or accommodating prospective families.  

Harmony Trace located in Hilliard, Ohio is an assisted living community with a team of health care professionals that is unmatched in the area!

We are owned and operated by National Church Residences, the nation’s largest provider of affordable senior housing and health care services.

We are seeking a Sales Consultant who will share in our vision to advance better living and care for seniors!
 

The Sales Consultant assumes responsibility for managing leads and occupancy selling units to qualified applicants, and sales reporting activity. The incumbent is the key team member in the overall sales process at the community.

Qualified candidates for this position offer:

• Education:  High School diploma or GED required.

• Experience:  1-3 years in a sales environment

• Travel:  Occasional local travel

• Must have good communication, comprehension, computer and interpersonal skills.

• Skills:  Must have working knowledge of Microsoft Office Suite, Smart Phone and internet. Must have strong phone contact handling skills and customer service skills.

• Salary plus commission

• Strong closing experience

• CRM knowledge preferred

• Previous SL Sales experience preferred

ESSENTIAL FUNCTIONS

• Manages prospect cycle including lead management, discovery, personalized solutions, appropriate follow up, and documentation in the CRM.  This could be in the form of phone calls, emails, virtual visits, home visits, and tours at the community.

• Creates a positive first impression for prospects and their families, as well as referral partners, including discovery room, professional collateral, and internal team communication.

• Conducts tours and assists prospective residents through the sales process to select a living unit.

• Obtains appropriate documentation for a prospect to become a new resident, and communicates with the internal team to coordinate the move in process.

• Develops and maintains relationships with referral partners, executes the outreach plan, plans events on and off site, managing all site level lead generation efforts.

• Develops and executes critical components of the sales plan, based on market trends, demands, and community needs to drive overall occupancy and achieve targeted goals.

• Meets or exceeds KPI expectations for the community sales plan, and drive occupancy to designated goals.

• Manages customer relationship management (CRM) system for proper and timely sales activity and tracking of the following:

• Prospect input and follow up

• Input of discovery notes and information to progress the sales stage process

• Documenting lead source, lead score, and next steps

• Manage overall occupancy and inventory in the CRM

• Manage and document outreach in the CRM

• Provides regular reports on sales performance, occupancy, and marketing activities

• Collaborates effectively with leadership support and marketing team to meet the marketing needs of the community and prospects

• Operates within the community marketing budget in collaboration with the corporate team to produce the desired return on investment

• Assists non-sales staff with their understanding and appreciation of the concept.

• Develops and maintains a working knowledge of all National Church Residences’ service offerings as well as community resources.

• Other duties as assigned.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family

  • Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account

  • Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support

  • Parental Leave paid at 100% for four weeks

  • Coverage begins first of the month following your date of hire!

• Dental & Vision coverage for you and your family with Nationwide providers

• Company provided Life & ADD insurance and Disability coverage

• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage

• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking

• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!

• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!

• Reimbursement for Tuition expenses

• Paid Time Off (PTO) and 9 paid Holidays

*Programs vary depending on Full Time, Part Time or Contingent Status

Want to know more? We can’t wait to tell you!  Apply today!

#JointheMission1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.