About this role
Job Description:
Join Our Mission at National Church Residences
Mission Statement: "To provide high quality care, services and residential communities for all seniors."
Why You'll Love This Role
As a Medical Office Coordinator, you’ll be a vital part of our care team—supporting providers, empowering patients, and ensuring smooth operations behind the scenes.
Key Responsibilities
- Purposeful Service:
Support providers and patients with compassion and precision, honoring our mission to help seniors thrive in safe and loving homes.
- Compassion:
Serve as a caring liaison between patients, providers, and support teams—fostering dignity, belonging, and trust.
- Equity & Inclusion:
Coordinate care with fairness and respect, valuing the diverse backgrounds of our patients and team members.
- Excellence:
Maintain accurate documentation, manage insurance verification and scheduling, and track quality metrics (e.g., HEDIS, Stars) with integrity and attention to detail.
- Servant Leadership:
Collaborate across interdisciplinary teams, elevate others through teamwork, and provide on-site support during field visits to ensure seamless care coordination.
- Additional Duties Include:
- Prepare and maintain patient charts, including screenings and clinical data.
- Assist with documentation, order entry, and follow-up communications.
- Manage incoming/outgoing communications and documentation uploads.
- Coordinate scheduling for in-office and virtual visits.
- Demonstrate working knowledge of Medicare, Medicare Advantage, and commercial insurance.
- Support patients in understanding preventive services and insurance processes.
- Utilize Microsoft Office, EHR systems, and insurance portals proficiently.
Qualifications
- Education: High School Diploma or GED required; completion of an accredited medical assisting program.
- Certification: Active Medical Assistant certification required.
- Experience: Prior healthcare administrative experience with insurance and medical terminology.
- Skills: Strong communication, documentation, and computer skills; ability to transcribe medical notes accurately.
Job Overview
Division: Senior Services
Location: Hybrid, Ohio (occasional field support)
Reports to: Business Office Manager
Travel: Rare - up to 30%
What We Offer
- A supportive, mission-driven team environment
- Opportunities for growth and development
- The chance to make a real difference in the lives of seniors every day
Ready to Serve with Purpose?
Apply today and become part of a team that’s transforming senior care through compassion, excellence, and servant leadership.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.
Other facts
About National Church Residences
National Church Residences supports a wide range of housing and healthcare services. As a not-for-profit organization, our vision is to enhance the quality of life for all seniors, allowing them to remain in their homes for life, and our goal is to serve 100,000 seniors by 2030.
We believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.
With over 340 communities across 27 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.
What you'll do
- As a Medical Office Coordinator, you will support providers and patients, ensuring smooth operations and compassionate care. You will also maintain accurate documentation, manage insurance verification, and coordinate care with interdisciplinary teams.
Ready to join National Church Residences?
Take the next step in your career journey