About this role
About the position:
National Grid is presently looking for 9 Service Representative ANP- Temporary positions in our Buffalo and Niagara Falls area, at a starting hourly rate of $36.67. Our business is seeking a Service Representative that under general supervision will work on electric and small commercial utility services. Turn off and on electric meters and conduct field collections for overdue bills. Perform metering services activities including, but not limit to the following:
- All Service Representative Helper duties.
- Connect single-phase electric meters.
- Disconnect electric meters including three-phase.
Also, perform field collections activities including:
- Review and process account data.
- Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
- Perform the necessary clerical functions.
- Evaluate conditions encountered on customers' premises.
- Make decisions and take actions in conformance with all applicable regulations, guides and practices.
- Conduct health impairment inspections.
- Replevin (socket meters only)
May also be deployed for emergency work to stand by down wires.
Job Qualifications:
- Must have valid driver’s license
- Must have high school diploma or GED
- Must pass validated aptitude test
- Background in residential/commercial electrical is preferred
- Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
- Working knowledge of company and regulatory requirements regarding collections policies and practices.
- Must possess the ability to use hand tools and to handle customer contacts satisfactorily
- Must have excellent customer service and communication skills
- Must be able to interact with customers face to face on a daily basis
- Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner
- Have the ability to travel during company 'call outs' for storm
NOTE: This job is Non-Progression.
NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.
Salary:
- $36.67/Hr
Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Other facts
About natgridProd
As the Electricity System Operator (ESO) for Great Britain, we sit at the heart of the nation’s energy system, running electricity networks safely and efficiently, minute by minute, hour by hour, 365 days a year.
It’s our job to make sure there is enough electricity when people need it – we are the people who make sure the lights stay on, the kettle boils and your phone charger works, whether there’s demand from one person or one million.
What you'll do
- The Service Representative will work on electric and small commercial utility services, including connecting and disconnecting electric meters and conducting field collections for overdue bills. They will also perform necessary clerical functions and evaluate conditions on customers' premises.
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