About the role

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark.

So, join us as ER (Employee Relations) Administrator and find your superpower.

National Grid is hiring an ER Administrator to provide administrative support to the Employee Relations & Case Management team.  

As an ER Adminstrator you will be responsible for supporting employee processes (such as Disciplinary, Grievance; Performance Improvement, Discrimination Bullying & Harassment, Absence) across National Grid. You will assist the team to ensure that Investigations/meetings are arranged promptly, communicated as appropriate and all associated records stored securely. 

The role is hybrid with our base office in Warwick and you can enjoy working from the office twice a week and the rest from home.

What you'll do

• Provide support for query management for Cases team
• Administer all invites, letters and documentation relating to ER processes
• Obtain and organise meetings for Decision Makers and investigation managers for processes as required, ensuring speedy deployment to ensure processes are expedited.
• Arrange meeting rooms as appropriate for meetings/processes, ensuring all parties are informed of venues and times
• Understand company policies/processes to advise on the appropriate early course of action (e.g. where to start in the relevant procedure) and /or refer to ER advisors/specialists as necessary.
• On occasion, support processes as Notetaker
• Provide administration support for all ER Cases
• Ensure investigation reports are retained and saved accordingly checking for completeness of documentation.
• Monitor the investigation timeline, escalating within the ER team as appropriate
• Ensure all files/documentation are complete and contain all of the relevant documentation and that they are retained securely, in an organised manner on SharePoint
• Administer scheduling activity and related admin for all cases/processes
• As required, source and organise documents for inclusion in Employment Tribunal bundles and Data requests.
• Be proactive in identifying & resolving administrative issues
• Administer any training activities the department runs; scheduling dates, organising the venue, and liaising with delegates and the ERA/ERS to ensure the session is fully arranged
• Administer any ad hoc activities which the ER/Cases team are asked to undertake
• Arrange ER Case Management training programmes, liaising with ERAs as appropriate
• .Attendance at ER & Case Management team meetings
• Lead minor project work across the team as appropriate when requested

What you'll need

• Proven administration experience 
• An understanding of and ability to interpret company policies, especially those most pertinent to case activity/employee conduct (such as Disciplinary, Code of Ethics, Grievance, Performance Improvement, Managing Sickness Absence, Respect at Work etc.)
• Understand the priority & requirements of email/teams/telephone queries and ensure the matter is passed to the appropriate team member or otherwise actioned
• Awareness of GDPR and confidentiality in all ER matters
• Skilled with Word; PowerPoint and Excel; SharePoint, outlook applications & familiar with Service Now & Success Factors
• Ability to run reports for specified requirements.
• Organised and attentive to detail, ability to multi-task and prioritise as required

What you'll get

A competitive salary between £33,323 - £36,262.50 per annum – dependent on capability.

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

About us

National Grid is pioneering ways to decarbonise the energy system; from building interconnectors to allow the UK to share clean energy with our neighbours in Europe, to investing in renewable energy generation in the United States.

As one of the largest investor-owned energy companies in the world, National Grid is at the centre of a clean, fair and affordable energy future, where tackling climate change and reaching net zero is a key priority. 

More Information

This role closes on 2nd February 2026, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. 

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.