About this role
About the Position:
We are presently seeking a Consumer Representative A for an opening in Buffalo, NY. In addition to a starting wage of $38.43 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision in the Regional Account Services (RAS) department, to develop knowledge of and become familiar with all types of electrical applications to all our largest customers, including municipal and managed accounts.
Position Responsibilities (including but not limited to):
As proficiency progressively increases, to perform such duties as:
- Promote the extension or construction of electric facilities including all necessary negotiations with customers and property owners.
- Maintain sales contacts with builders, electrical trade, and allied organizations.
- Advise customers in the proper application of their electric service.
- Call on customers as assigned, to determine applicable rates, coding, accuracy of meter readings, and explain customers' bills.
- Expedite the sale of electricity by obtaining and furnishing, to other departments, the necessary information to provide the service to customers.
- Prepare and submit required sales reports and correspondence.
- Assist in the promotion, preparation and presentation of programs at sales promotion meetings with customers, trade allies and employees.
To be a considered candidate for this position, applicants should possess the following qualifications and competencies:
- Strong Foundation in Electrical Systems
Applicants must demonstrate a solid understanding of direct current (DC) and alternating current (AC) electrical principles, including the generation, transmission, and distribution of electricity. Familiarity with voltage, current, resistance, and power relationships in electrical circuits is essential.
- Knowledge of Utility Operations and Safety Protocols
Candidates should be well-versed in the operational responsibilities typical of utility professionals. This includes adherence to safety procedures, system operation standards, and emergency response practices. The ability to interpret electrical diagrams and utilize communication and control technologies is required.
- Experience with Electrical Components and Equipment
Applicants must be able to identify and explain the function of key electrical system components such as transformers, circuit breakers, switches, and relays. A working knowledge of how these components interact within power systems is necessary for maintenance and troubleshooting tasks.
Job Qualifications:
- A two-year degree in Electrical Engineering/Power Technology, Mechanical Engineering Technology from an accredited college or university is preferred.
- High School Diploma or equivalent is required
- Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy.
- Satisfactory completion of high school algebra and trigonometry; in addition, an acceptable working knowledge of the elements of polyphase electrical theory. The Company may require that the applicant demonstrate that the employee does, in fact, possess this required level of knowledge.
- Ability to speak before groups.
- Adaptability for sales promotion; must have suitable character, appearance and personality required for successful sales contacts. Adaptability for sales promotion to be determined by patterned interview.
- May be required to work irregular hours, especially during periods of extreme inclement weather.
- Must maintain a personal appearance suitable for sales promotional contact work.
- May be required to provide personal transportation subject to reimbursement on a mileage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all requirements for driving the vehicle
NOTE I: After a period of eighteen (18) months, if the employee has acquired sufficient experience to perform all the above indicated duties in a satisfactory manner, the employee will be promoted to Consumer Representative "B"
NOTE II: After completion of four (4) years of satisfactory service as Consumer Representative "B", the employee will be promoted to Consumer Representative "C".
$38.43 an hour
Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Other facts
About natgridProd
As the Electricity System Operator (ESO) for Great Britain, we sit at the heart of the nation’s energy system, running electricity networks safely and efficiently, minute by minute, hour by hour, 365 days a year.
It’s our job to make sure there is enough electricity when people need it – we are the people who make sure the lights stay on, the kettle boils and your phone charger works, whether there’s demand from one person or one million.
What you'll do
- The Consumer Representative A will promote the extension or construction of electric facilities and maintain sales contacts with builders and electrical trade organizations. They will also advise customers on electric service applications and ensure accurate billing.
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