About this role
NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.
We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for Principal Investigator, staff and researchers in the Energy Research Institute @ NTU (ERI@N), while ensuring compliance with CITS' iT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!
This position is offered on a 1-year renewable contract.
Key Responsibilities:
Run infrastructure/system operations in Energy Research Institute @ NTU (ERI@N)
Ensure that all program and department operations run seamlessly.
Manage the implementation of infrastructure changes and maintenance routines.
Contribute to the design and implementation of infrastructure replacement plans.
Maintain an accurate inventory of technology hardware, software, and related resources.
Maintain service level agreements and service improvements, and other areas
Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met.
Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
Provide support for ERIAN events and initiatives.
Requirements:
Bachelor's Degree in Computer Science or a related field.
At least 2 years of relevant experience in IT operations.
Proficient in providing end-user support for Windows-based desktops.
Experienced in administering Windows-based servers.
Skilled in troubleshooting PC hardware issues.
Familiar with network and cybersecurity concepts.
Possess good teamwork and interpersonal skills.
Good oral and written communication skills.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTUOther facts
About Nanyang Technological University Singapore
The National Institute of Education (NIE), an autonomous institute of the Nanyang Technological University (NTU), Singapore is among the world's top education institutes, renowned for its excellence in teacher education and education research.
Founded in 1950, NIE has played a pivotal role in developing Singapore's teaching workforce. In a dynamic education milieu, NIE prepares teachers with the requisite values, skills and knowledge to meet the continuous demands of diverse learners across the lifespan.
The quality of our programmes is based on evidence-informed reviews and enhancement, and delivered with innovative pedagogies in digitally mediated learning spaces. Our degree, higher degree and professional development programmes offer global perspectives through international practice and semester exchanges, while 21st Century pedagogies, multidisciplinary curricula and service-learning initiatives help to develop the holistic reflective practitioner and school leader.
Internationally, the NIE has gained a strong reputation as a thought leader in the field of education and education-related disciplines, and built strategic alliances with many other renowned institutions in the US, Europe and Asia Pacific regions. The Institute also offers the only local sports-related undergraduate degree programme in Sport Science & Management that provides academic and professional pathways to sports-related careers.
Note: Posts containing profanity, hate speech, and offensive or inappropriate language and content will be deleted.
What you'll do
- The Specialist, IT Operations will oversee all IT needs for Principal Investigators, staff, and researchers at the Energy Research Institute @ NTU. Responsibilities include managing infrastructure operations, implementing changes, and maintaining service level agreements.
Ready to join Nanyang Technological University Singapore?
Take the next step in your career journey