Support Manager
full-time•City of London•$45k - $65k
About this role
Support Manager
Department: Nursery Management
Employment Type: Permanent - Full Time
Location: London
Reporting To: Kathryn Smith
Compensation: £45,926 - £65,354 / year
Description
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK.
At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!
As a Support Manager, you’ll play a pivotal role in driving operational excellence and supporting the teams that make N Family Club such a special place. You will lead, coordinate, and empower colleagues across multiple functions, ensuring our nurseries operate smoothly and deliver exceptional experiences for children, families, and team alike. This is your chance to contribute strategically and operationally while growing your leadership career with access to industry-leading training, coaching, and development.
What you’ll be doing…
- Leading and managing all aspects of nursery operations, including team deployment/ rotas, budgets, and compliance
- Driving the delivery of our play-based N Curriculum, ensuring every child thrives
- Developing and inspiring your team through coaching, training, and performance management
- Building strong partnerships with families and the local community
- Ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met
- Overseeing smooth daily routines and an engaging, safe learning environment
- Managing recruitment, inductions, and team retention
- Monitoring quality and implementing continuous improvement plans
- Reporting to senior leadership and contributing to wider organisational goals
Our Support Managers should have...
- Level 3 or above Early Years qualification (full & relevant)
- Paediatric First Aid certification (12 hours) and a commitment to maintain it
- Up-to-date safeguarding knowledge (or willingness to refresh)
- Proven experience in a management or supervisory role, ideally within a fast-paced, multi-site environment
- Strong organisational and project management skills
- Excellent communication and interpersonal skills, with the ability to influence at all levels
- A proactive, solution-focused approach and the ability to work collaboratively
- A passion for supporting people and driving positive outcomes
- Alignment with N Family Club’s values of curiosity, positivity, and integrity
The N Advantage
- Competitive salary – £45,926 - £65,354, based on experience and dedication
- Performance bonus of up to 25% of base salary, plus £1,000 for Ofsted ‘Outstanding’
- Up to 35 days holiday - including a personal ‘Me’ day and Christmas closure
- £100 annual learning fund, plus access to N Academy (level 3, Early Years degrees, Forest School & more)
- £100 clothing allowance for style freedom!
- Enhanced family leave for parents, carers, and more
- 40% childcare discount, plus 6 emergency days annually
And that’s not all!
- 5-year loyalty bonus - around-the-world trip + 2 bonus weeks off
- 10-year loyalty bonus - ‘Out of this world’ experience + 2 extra weeks off
- Referral bonus – earn up to £1,000 per successful hire
- Amazing discounts – save on groceries, shopping, fitness and more
- Travel support – season ticket loans and cycle-to-work scheme
- Socials & wellbeing – annual parties, team events, gym discounts, and online fitness
This is field based covering our beautiful nurseries around London such as, Maida Vale, Twickenham, Kingston and more!
Making an impact…
At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education.
We invest heavily in your growth – from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we’re building a workplace where educators thrive, and children soar.
Join N Family Club today and help us reshape early education for the better.
What's next?
If you think you got what it takes, click apply and fill in our super quick (1 min) application form!
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
Other facts
Tech stack
Early Years Qualification,Paediatric First Aid,Safeguarding Knowledge,Management Experience,Organisational Skills,Project Management,Communication Skills,Interpersonal Skills,Problem Solving,Team Development,Health and Safety Standards,Compliance,Recruitment,Continuous Improvement,Community Engagement,Leadership
About N Family Club
✨ We’re here for dreams of all sizes.
From the children taking their first steps to the educators taking their next big career leap, we’re here to make every dream a reality.
At N, we know our teams do one of the most important jobs in the world: helping children grow, learn and thrive. That’s why we give our educators the respect, care and opportunities they deserve.
We’re a warm and inclusive community where everyone belongs. With nurseries across London, Essex, Surrey, Cambridge, Hertfordshire, Berkshire, Kent, Sussex and the West Midlands, we’re growing fast and always looking for people who want to go beyond, be outstandingly outstanding and play as a team.
We’re proud to be:
🏆 Great Place To Work certified (2025–2026 and 2024–2025)
🌟 #30 in the UK Best Workplaces list (Super Large category)
🌸 #35 in the UK Best Workplaces for Women (Super Large category)
🎓 A UK Best Workplace in Education & Training (Super Large category)
As a B Corp Certified company, we’re using business as a force for good - for our people, our families and our planet.
Team size: 1,001-5,000 employees
Website: http://www.nfamilycareers.com/
LinkedIn: Visit
Industry: Education Management
Founding Year: 2017
What you'll do
- As a Support Manager, you will lead and manage nursery operations, ensuring smooth daily routines and exceptional experiences for children and families. You will also develop and inspire your team while driving the delivery of the curriculum and maintaining compliance with health and safety standards.
Ready to join N Family Club?
Take the next step in your career journey
Frequently Asked Questions
What does N Family Club pay for a Support Manager?
N Family Club offers a competitive compensation package for the Support Manager role. The salary range is GBP 46k - 65k per year. Apply through Clera to learn more about the full compensation details.
What does a Support Manager do at N Family Club?
As a Support Manager at N Family Club, you will: as a Support Manager, you will lead and manage nursery operations, ensuring smooth daily routines and exceptional experiences for children and families. You will also develop and inspire your team while driving the delivery of the curriculum and maintaining compliance with health and safety standards..
Why join N Family Club as a Support Manager?
N Family Club is a leading Education Management company. The Support Manager role offers competitive compensation.
Is the Support Manager position at N Family Club remote?
The Support Manager position at N Family Club is based in City of London, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Support Manager position at N Family Club?
You can apply for the Support Manager position at N Family Club directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about N Family Club on their website.