Experience Required: 8+  Years

Key Responsibilities :

•             Monitor, maintain, and improve reliability, availability, and performance of enterprise applications and infrastructure.

•             Implement ITSM processes such as incident, problem, and change management to ensure operational excellence.

•             Identify and eliminate bottlenecks by developing automation and proactive monitoring solutions.

•             Collaborate with development and infrastructure teams to ensure smooth deployment and reliable operation of applications.

•             Participate in on-call rotations and shift operations, ensuring critical incident response and timely resolution.

•             Conduct root cause analysis (RCA) for high-impact incidents and drive permanent fixes.

•             Develop and maintain runbooks, standard operating procedures (SOPs), and service documentation.

•             Gather metrics, generate performance reports, and support continuous improvement initiatives.

Required Skills and Competencies

•             Strong understanding of ITSM frameworks (preferably ITIL) and service operations for enterprise-scale environments.

•             Experience in application monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Splunk, AppDynamics, or Dynatrace).

•             Familiarity with cloud infrastructure (AWS, Azure, or GCP) and key DevOps/SRE practices.

•             Proficiency in incident response, system troubleshooting, and performance optimization.

•             Basic scripting or automation skills (Python, Shell, or PowerShell) for operational efficiency.

•             Excellent collaboration and communication skills with a proactive problem-solving mindset.

Willingness to work in rotational shifts and support 24×7 production environments.