Consultant Operations Specialist

<p>At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.</p><h3>About the role</h3><p><span>In this role you will support our self-employed field sales teams in Italy, ensuring a best-in-class support system for our growing sales teams. You’ll be responsible for supporting Consultants through the sales cycle from first customer interaction to a customer doing their first transaction with us, allowing the sales team to focus on selling. You’ll be the go-between for the self-employed channel in the business providing insights, feedback and support to ensure the Consultants have everything they need to meet our sales goals.</span></p><h3><strong>What&nbsp;</strong>you'll do</h3><ul><li><p><span style="">Provide high-volume phone-based support to self-employed Sales Consultants in the full sales cycle, answering queries and completing administrative tasks to enable customers to join myPOS</span></p></li><li class="MsoNormal" style=""><p><span style="">Prepare and review contracts for signing and manage communications related to the sale</span></p></li><li class="MsoNormal" style=""><p><span style="">Generate reports and presentations of sales funnels for the Consultant’s and wider business</span></p></li><li class="MsoNormal" style=""><p><span style="">Resolve any issues impacting a Consultant’s ability to onboard a customer</span></p></li><li class="MsoNormal" style=""><p><span style="">Track orders and investigate shipping delays for customers waiting on products</span></p></li><li class="MsoNormal" style=""><p><span style="">Identify where improvement is needed in sales practices and make suggestions for improvements</span></p></li><li class="MsoNormal" style=""><p><span style="">Act as the link between the Consultants and the business to ensure products, practices and processes are sales-ready</span><br></p></li></ul><h3><strong>This role is perfect for you if you&nbsp;</strong>are:</h3><ul><li><p><span>Excellent written and verbal communication skills in Italian and English</span></p></li><li><p><span>Exemplary customer service and conflict resolution skills</span></p></li><li><p><span>High attention to detail and ability to solve problems independently and resolutely</span></p></li><li><p><span>Impeccable organisation skills to manage multiple cases and workflows simultaneously</span></p></li><li><p><span>Knowledge of sales practices and the most efficient customer service techniques</span></p></li><li><p><span>Confidence in using CRMs and Microsoft Office applications</span></p></li><li><p><span>Comfortable with working in a fast-paced environment with high sales targets</span><br></p></li></ul><h3><strong>Why you should join myPOS:</strong></h3><ul><li><p>Vibrant international team operating in hi-tech environment</p></li><li><p>Annual salary reviews, promotions and performance bonuses</p></li><li><p>myPOS Academy for upskilling and training</p></li><li><p>Unlimited access to courses on LinkedIn Learning</p></li><li><p>Refer a friend bonus as we know that working with friends is fun</p></li><li><p>Annual individual training and development budget</p></li><li><p>Teambuilding, social activities and networks on a multi-national level</p></li></ul><h3><strong>What we offer:</strong></h3><ul><li><p>Excellent compensation package</p></li><li><p>26 days annual paid leave</p></li><li><p>Health Insurance</p></li><li><p>Meal Vouchers</p></li><li><p>Reimbursement of transportation expenses for the metro/train</p></li></ul><h3><strong>Who we are:</strong></h3><p>Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the&nbsp;move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.</p><p>Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.</p><h3><strong>Pro tip:</strong></h3><p>Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!</p><p><em>myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.</em></p><p><em>Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!</em></p>