About this role
Following a training period of approximately 4 to 6 weeks, the Outpatient Technician Coordinator should be able to decipher and enter MSOT prescriptions in EPIC, process test claims and determine insurance eligibility, process prior authorizations, help obtain financial assistance and coordinate patients access to medication.
Technician is also responsible for answering phones, capturing payment, documentation, and coordinating the entire patient medication access process. Technician coordinator will facilitate scheduling/coordination of ongoing medication fills as appropriate. Position requires professional judgment, legendary customer service and problem-solving skills.Work location will be between outpatient pharmacy and the specialty office.� Technician will need to become proficient in all specialty disease states and work collaboratively with other coordinators and pharmacist team to ensure safe, quality efficient patient care.
Responsibilities
(25%) Gather�insurance�information�and�work�with�doctor's�offices,�nurses,�pharmacies, and�case�workers�to�coordinate�medication�needs.�This�includes�coordinating�everything from the point of prescribing to the receipt of medication by the patient. Prescriptions will be adjudicated; prior authorizations and financial assistance obtained with set performance expectations for cost and turnaround time. Adherence to�Specialty accreditation�standards�and�requirements�and all legal and regulatory best practices and requirements is mandatory.
(25%) Ensure patients remain on track with medication regimens-outbound therapy/medication adherence check-ups and coordination of refills.
(25%) Communicate effectively with centralized support personnel and outpatient pharmacy staff to ensure all tasks are completed timely for optimized patient experience. Answer, resolve and triage inbound inquiries.
(25%) Gather, review, and interpret information from the electronic medical record (EMR) and from other disciplines (nursing, case management, pharmacy etc.) to determine appropriate next steps. Appropriate documentation in all required systems for seamless care and compliance.
OTHER DUTIES AND RESPONSIBILITIES:
Answer questions from nursing, case management, patients, pharmacy and physicians regarding coverage, prior authorization, funding, payment & prescription status.
Process prior authorizations and financial assistance in a timely manner meeting set metrics.
Work with case management and other resources (manufacturer, foundations etc.) to assist patients who struggle with prescription costs (including those without prescription insurance coverage). This includes looking at free drug options, offering prescriptions for cash price, suggesting financial assistance or repository when eligible.
Identify trends, resolve problems, recommend improvements, implement change.
Will be required to staff in a technician capacity including filling and dispensing roles when needed/requested.
Other duties as assigned.�
Certifications and Licensures
Credential:PHARM TECH: Pharmacy Technician Licensure
Equivalent Experience: New hires and transfers before October 1, 2015, must possess a full technician license or limited pharmacy license through the state of Michigan. Effective October 1, 2015, all incumbents, new hires and transfers to this position must possess a pharmacy technician temporary, limited or full license through the state of Michigan. Individuals with a temporary license through the state of Michigan within 12 months of obtaining the temporary license.
Qualification Source:
Essential: true
Required Education
Education: HIGH
Equivalent Experience:
Education Specialization:
Essential: true
Other Information
EXPERIENCE, TRAINING AND SKILLS:
Computer experience required.
Good math skills (pass a standard test), good organizational skills, detail oriented, a team player and ability to work under high pressure and time constraints are all required.
Must be able to work independently and establish strong and credible relationships with patients, clinicians, pharmacy and specialty vendor staff.
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. Mature, empathetic, approachable, professional and comfortable in dealing with others both in person and on the phone.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft� Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Medical Terminology knowledge preferred. Hospital, billing and Retail Pharmacy experience preferred.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure�to�stressful�situations,�including�those�involving�public�contact,�as�well�as�trauma,�grief�and�death.�Able�to�wear�personal�protective�equipment�that�includes�latex�materials�or�appropriate�substitute�if�required�for�your�position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall�vision�and�hearing�are�necessary�with�or�without�assisted�device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling and crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.
Equivalent Experience and Other Comments (Education)
Education: HIGH
Equivalent Experience:
Education Specialization:
Essential: true
Other Comments
Credential:PHARM TECH: Pharmacy Technician Licensure
Equivalent Experience: New hires and transfers before October 1, 2015, must possess a full technician license or limited pharmacy license through the state of Michigan. Effective October 1, 2015, all incumbents, new hires and transfers to this position must possess a pharmacy technician temporary, limited or full license through the state of Michigan. Individuals with a temporary license through the state of Michigan within 12 months of obtaining the temporary license.
Qualification Source:
Essential: true
Other facts
About MyMichigan Health
MyMichigan Health is a partnership of health providers, services and facilities in the heart of Michigan. It is a non-profit, tax-exempt health system affiliated with the University of Michigan Health. As a non-profit, all excess revenues go back into providing care, upgrading services, fairly compensating employees and creating a supportive work environment. The quality of its medical facilities and campuses have been enhanced by the generosity of local foundations and donors.
Serving more than one million residents in a 26-county region, MyMichigan Health acts as a parent organization with various joint ventures and management contracts. In fiscal year 2025, MyMichigan Health provided $243 million in community benefits and other uncompensated care.
MyMichigan also contributes significantly to the health of its local economies. Listed by Forbes among ‘America’s Best Employers by State’ for four consecutive years from 2022 to 2025, as well as named to Forbes’ list of ‘America’s Best Employers for Healthcare Professionals’ in 2025, MyMichigan is a major employer in all the areas it serves with employees having earned $815 million in wages and $147 million in benefits in fiscal year 2025.
Systemwide, MyMichigan has:
• More than 13,200 employees and operational support staff
• More than 2,400 providers credentialed within MyMichigan Health
• Annual gross revenues of approximately $5.1 billion for fiscal year 2025
• Assets valued at $2.4 billion as of June 30, 2025
• 1,123 reportable beds
What you'll do
- The Pharmacy Technician - Specialty is responsible for coordinating medication access for patients, including processing prescriptions, prior authorizations, and financial assistance. They will also communicate with various healthcare professionals to ensure timely medication delivery and adherence.
Ready to join MyMichigan Health?
Take the next step in your career journey