About this role
This position is responsible for billing and follow up of insurance accounts. It includes verification of benefits and communication with the insurance companies. It requires a broad knowledge of the hospital charge posting system and working with the hospital departments to verify charges, captures lost charges, and to review the general appropriateness of account balances.
Responsibilities
(25%) Verify inpatient and outpatient accounts for insurance eligibility
(25%) Follow up on outstanding accounts receivable
(25%) Review claims for correct codes, appropriate charges and general accuracy
(25%) Post payments and adjustments according to payer requirements
OTHER DUTIES AND RESPONSIBILITIES:
Resolve credit balances.
Rebilling accounts for secondary insurance billing.
Miscellaneous duties as assigned.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
N/A
Required Education
High school diploma or GED is required
Four years in hospital setting with emphasis on insurance billing and computers is preferred. Additional courses in medical terminology and experience with Excel and Word are preferred.
Other Information
EXPERIENCE, TRAINING AND SKILLS:
Typing skills of 50 WPM is required.
10-key experience and efficiency required.
Ability to work well under pressure is required.
Windows PC and Internet experience is required.
Ability to work well in a team environment - cover coworker duties as needed, participate in department teams, offer suggestions for work flow improvement.
Two years in billing setting with some insurance experience and problem solving is required.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
Other facts
About MyMichigan Health
MyMichigan Health is a partnership of health providers, services and facilities in the heart of Michigan. It is a non-profit, tax-exempt health system affiliated with the University of Michigan Health. As a non-profit, all excess revenues go back into providing care, upgrading services, fairly compensating employees and creating a supportive work environment. The quality of its medical facilities and campuses have been enhanced by the generosity of local foundations and donors.
Serving more than one million residents in a 26-county region, MyMichigan Health acts as a parent organization with various joint ventures and management contracts. In fiscal year 2025, MyMichigan Health provided $243 million in community benefits and other uncompensated care.
MyMichigan also contributes significantly to the health of its local economies. Listed by Forbes among ‘America’s Best Employers by State’ for four consecutive years from 2022 to 2025, as well as named to Forbes’ list of ‘America’s Best Employers for Healthcare Professionals’ in 2025, MyMichigan is a major employer in all the areas it serves with employees having earned $815 million in wages and $147 million in benefits in fiscal year 2025.
Systemwide, MyMichigan has:
• More than 13,200 employees and operational support staff
• More than 2,400 providers credentialed within MyMichigan Health
• Annual gross revenues of approximately $5.1 billion for fiscal year 2025
• Assets valued at $2.4 billion as of June 30, 2025
• 1,123 reportable beds
What you'll do
- The Patient Account Representative is responsible for billing and follow-up of insurance accounts, including verifying benefits and communicating with insurance companies. They also review claims for accuracy and post payments according to payer requirements.
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