About this role
The essential functions of this position include, but are not limited to; registering all new patients, obtaining the necessary information from them upon arrival. Functioning as an operator for the entire medical center and as an answering service for physicians. Also performs general clerical duties. Other functions that may be assigned.
Responsibilities
(25%) Completes registration of incoming patients.
(25%) Know insurances and how they interact with one another. Know basic reimbursement and ability to explain it to the public.
(25%) Performs duties of the physician answering service.
(25%) Maintains appropriate files and records.
Certifications and Licensures
N/A
Required Education
Education: High School Diploma or GED
Essential: true
Other Information
OTHER DUTIES AND RESPONSIBILITIES:
Functions as the hospital operator.
Performs general department clerical duties.
Know requirements for consent for treatment and knowledge of guardianship as well as Mental Health Consent.
Ability to handle effectively multiple tasks simultaneously.
Appropriately maintains department and physician on-call schedule.
Respond appropriate to alarms located at switchboard.
Appropriately assign beds and works closely with nursing and accurate census at any given time.
Participates and attends meetings as required.
Accurate and complete demographic information is obtained to ensure integrity of data base.
Acts as a patient advocate, crossing multi-disciplinary lines to meet patient needs.
Give activity report to next shift of on call changes, situations in ER, House Manager, etc.
Demonstrates competency in Infection Prevention and Control Practices and Policies Other duties as assigned.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
EXPERIENCE, TRAINING AND SKILLS:
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
Equivalent Experience and Other Comments (Education)
Other facts
About MyMichigan Health
MyMichigan Health is a partnership of health providers, services and facilities in the heart of Michigan. It is a non-profit, tax-exempt health system affiliated with the University of Michigan Health. As a non-profit, all excess revenues go back into providing care, upgrading services, fairly compensating employees and creating a supportive work environment. The quality of its medical facilities and campuses have been enhanced by the generosity of local foundations and donors.
Serving more than one million residents in a 26-county region, MyMichigan Health acts as a parent organization with various joint ventures and management contracts. In fiscal year 2025, MyMichigan Health provided $243 million in community benefits and other uncompensated care.
MyMichigan also contributes significantly to the health of its local economies. Listed by Forbes among ‘America’s Best Employers by State’ for four consecutive years from 2022 to 2025, as well as named to Forbes’ list of ‘America’s Best Employers for Healthcare Professionals’ in 2025, MyMichigan is a major employer in all the areas it serves with employees having earned $815 million in wages and $147 million in benefits in fiscal year 2025.
Systemwide, MyMichigan has:
• More than 13,200 employees and operational support staff
• More than 2,400 providers credentialed within MyMichigan Health
• Annual gross revenues of approximately $5.1 billion for fiscal year 2025
• Assets valued at $2.4 billion as of June 30, 2025
• 1,123 reportable beds
What you'll do
- The Admitting Representative is responsible for registering new patients and obtaining necessary information upon their arrival. They also function as the hospital operator and perform general clerical duties.
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