About this role
At the direction of case management staff, this position assists with the implementation of the discharge plan as established by the discharge planner and care team to support timely coordination of care. The care coordinator must be able to collaborate with the discharge planner to proactively identify and initiate role duties to ensure timely facilitation of next site of care needs. This position provides excellent customer service to patients through timely follow up on post-discharge needs and ensures communication with the patient and multi-disciplinary team. All staff in this position will float across units, and assignments will vary based upon department needs.
Responsibilities
| (80%)Based on patient preference, coordinates with outside agencies to include DME companies, post-acute care providers or specialty facilities, transportation agencies, and others as indicated. Ensures appropriate documentation is provided to post-acute care providers or specialty facilities, DME companies, and transportation services to include EMS as required.
(10%)Assists patients in scheduling post-acute follow up appointments including assisting patients to obtain a primary care provider when there is not one assigned.
(10%)*Maintains and manages knowledge of post-acute settings such as skilled nursing homes, home care agencies, infusion services, DME companies, hospice, acute rehab and long-term acute care facilities.
OTHER DUTIES AND RESPONSIBILITIES: Within scope of the role, uses critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast paced environment and take appropriate action.
Look up information in the computer to answer inquiries, documentation interactions and follow ups, and send referrals as indicated for the patient's needs.
Conducts phone calls and accesses systems to retrieve patient information for clinical care team members and sends appropriate information for placement or transfer. Electronically faxes internal referral information as indicated.
Works with internal and external resources to coordinate placement, discharge planning, and follow up care.
Other duties as assigned. |
Certifications and Licensures
N/A
Required Education
High school diploma or GED is required
Other Information
| EXPERIENCE, TRAINING AND SKILLS: Knowledge of reading, writing, mathematical, and basic computer skills.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities
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Other facts
About MyMichigan Health
MyMichigan Health is a partnership of health providers, services and facilities in the heart of Michigan. It is a non-profit, tax-exempt health system affiliated with the University of Michigan Health. As a non-profit, all excess revenues go back into providing care, upgrading services, fairly compensating employees and creating a supportive work environment. The quality of its medical facilities and campuses have been enhanced by the generosity of local foundations and donors.
Serving more than one million residents in a 26-county region, MyMichigan Health acts as a parent organization with various joint ventures and management contracts. In fiscal year 2025, MyMichigan Health provided $243 million in community benefits and other uncompensated care.
MyMichigan also contributes significantly to the health of its local economies. Listed by Forbes among ‘America’s Best Employers by State’ for four consecutive years from 2022 to 2025, as well as named to Forbes’ list of ‘America’s Best Employers for Healthcare Professionals’ in 2025, MyMichigan is a major employer in all the areas it serves with employees having earned $815 million in wages and $147 million in benefits in fiscal year 2025.
Systemwide, MyMichigan has:
• More than 13,200 employees and operational support staff
• More than 2,400 providers credentialed within MyMichigan Health
• Annual gross revenues of approximately $5.1 billion for fiscal year 2025
• Assets valued at $2.4 billion as of June 30, 2025
• 1,123 reportable beds
What you'll do
- The Administrative Assistant coordinates with outside agencies to facilitate post-acute care needs and assists patients in scheduling follow-up appointments. They also maintain knowledge of post-acute settings and ensure timely communication with patients and the care team.
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