Clerk Grade: Clerk Grade 7/8

Salary Range: $113,574 - $125,720 plus superannuation and leave loading

Employment Type: Talent Pool opportunity only. Please note that there are no current vacancies available

Location: Parramatta, Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing:  Tuesday, 10^th February 2026 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

Lead and manage the delivery of banking and funds management services through a shared service model, ensuring compliance with public sector policies and partnership agreements. Oversee team performance, resource allocation, and continuous improvement initiatives to deliver high-quality, timely services and enhance client outcomes across Government Shared Services (GSS).

About You

The successful candidate must demonstrate strong capabilities in:

• Demonstrated experience in leading and managing teams
• Manage team operations and client service workflows to ensure timely, prioritised responses and high-quality support across all service channels.
• Conduct complex financial reconciliations and resolve anomalies in collaboration with stakeholders to maintain accuracy, compliance, and service level standards.
• Improve reconciliation and transaction processes by enhancing data capture and completing system testing to deliver more efficient and reliable service outcomes.
• Prepare and provide audit documentation, reports, and samples to internal and external auditors to ensure compliance with regulatory and organisational requirements

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 10th February 2026 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process