Social Media Advisor

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 plus superannuation

Employment Type: Temporary (until 10/03/2026), Full time

Location: McKell Building - Haymarket / Hybrid working model

• Ensure a first-class social media experience for our customers, the people of NSW.
• Work with a team passionate about customer experience and meaningful outcomes.
• Handle various tasks: Produce engaging content, strategise and deploy effective paid activities and support customers with enquiries, requests and comments on social.

The DCS Cluster Social Media Team

The Department of Customer Service Social Media team is responsible for the channel strategies, content publications, paid activities and customer care of several social media assets owned by DCS agencies, including Service NSW, NSW Fair Trading, SafeWork etc.

The Role

Our team is arranged into three streams: Social Media Channels & Creative, Paid Tactics & Content or Customer Care. Regardless of your specific area, we are a collaborative team where you will get the opportunity to work, learn and develop within all our focus areas. This role sits in the Paid Tactics & Content stream.

Key responsibilities include:

• Support the development of consistent and effective social media communication across the cluster social media channels.
• Monitor and report on metrics to continuously improve social media performance.
• Provide strategic oversight of channels and campaigns.
• Assist in managing paid social media campaigns, including tracking expenses, building audiences, optimising performance and producing content.
• Support engagement in social media discussion, and delegate or respond to audience requests/enquiries to create a two-way dialogue with the community.
• Support channel management and organic activities.
• Build strong stakeholder relationships to promote social media literacy across the cluster.

Essential Skills and Experience to be successful

• Demonstrated expertise as an in-house or agency Social Media Operator, Digital Comms Officer or similar.
• Strong stakeholder and relationship management skills, proven ability to work across multiple tasks, and desire to build healthy partnerships.
• Proven track record of developing and implementing successful digital communications.
• Experience in the delivery of reports.
• Proficiency with common social networks and their content studios and ads managers is desired.
• Experience using CRM social media tools is desired.

How to Apply

Your application should include a cover letter of no more than 2 pages and an up-to-date resume of no more than five pages that details your skills and experience as relevant to this role.

This is not a comparative recruitment process, a talent pool will not be created

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 3 February 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process