Senior Operations Officer

Clerk Grade: 9/10 

Employment Type: Ongoing, Full-time  

Salary:  $129,464 - $142,665 + super

Hybrid vs In-office requirements: Base sites are flexible at any Revenue NSW location with hybrid working supported 

This role sits within Duties & Grants division within Revenue NSW 

Advertisment Closes on 30th January 2026, Friday 
 
About the team 

The Landholder & Corporate Reconstruction technical team plays a critical role in ensuring the integrity and accuracy of complex case management. The team consists of a collaborative group of technical advisors who thrive on solving challenging legislative issues, supporting escalations, and driving continuous improvement. Working closely with internal and external stakeholders, we provide expert guidance and strategic direction to ensure our operations remain compliant, efficient and forward-thinking. 

Your day-to-day 

As the Manager of the technical team, you will lead and oversee the most complex aspects of case management. Your responsibilities will include: 

• Technical Leadership: Guide technical advisors, ensuring the team delivers high level technical support and maintains a clear structure for managing complex issues. 
•  Escalation Management: Resolve escalated cases and provide expert advice on legislative interpretation and application.
• Strategic Technical Advice: Collaborate with the Operational Manager and the Senior Technical Advisor to align strategies and implement best practices in handling complex legislative matters.
• Training & Development: Lead technical training programs and develop learning resources to keep the team up to date with legislative changes and legal precedents.
• Stakeholder Engagement: Represent the team in discussions with external stakeholders, including law firms and regulatory bodies.
• Resource Planning: Ensure adequate technical resources are available and effectively distributed to manage workload and complexity.
• Quality Assurance: Implement a technical QA framework to uphold the integrity of the team’s work and reduce reliance on manual checks. 

To be successful in this role you will demonstrate: 

• Proven experience in managing technical teams and providing leadership in complex legislative environments. 
• Comprehensive knowledge and proven experience in interpreting and applying the Duties Act 1997 and other relevant legislation, ensuring alignment with compliance standards, processes, and procedures. 
• A thorough understanding of the most cited case precedents relating to Landholder and Corporate Reconstruction provisions, with the ability to draw on these precedents and guide staff to ensure consistent and compliant decision making. 
• Excellent communication and stakeholder engagement skills, with the ability to represent technical perspectives confidently. 
• A strategic mindset with the ability to forecast technical needs and drive continuous improvement. 
• Experience in developing and delivering technical training and resources. 
• A collaborative approach to working with senior advisors and external partners. \Commitment to maintaining high standards of technical quality and integrity. 

Working at DCS

• 35-hour working week, with opportunities for flex leave
• Flexible, hybrid working arrangements across Revenue NSW locations
• Access to learning tools for ongoing professional development
• Health and wellbeing programs
  

Who we are

By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.

DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.

From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.

If you are successful in progressing through the application process you may be asked to  complete further assessments

Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks..

This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. 

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

Salary Grade 9/10, with the base salary for this role starting at $142,665 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 30th January 2026, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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