Senior Media Advisor

Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 plus superannuation

Employment Type: Temporary (until 30 September 2026), Full-time

Location: Hybrid flexible working arrangements are supported with office presence based at the Department’s Haymarket location

About the team

Senior Media Advisors are required to support media management across agencies within DCS. This role has a focus on Digital NSW and Service NSW.

The successful candidate will have proven media and reputational management capabilities and experience dealing effectively with a high volume of media requests and competing deadlines.

The role requires capacity to be on-call during the week and weekends on a rotational basis and potential to act for the media manager as required.

Your day-to-day

• Leading media and reputation management for Digital NSW and Service NSW.
• Liaising with Ministerial Offices to deliver mutually beneficial outcomes.
• Managing media enquiries and deadlines.
• Identifying, developing and delivering proactive milestones to showcase the Department’s programs and services
• Acting as the primary point of contact for senior executive leaders.

To be successful in this role you will demonstrate:

Required skills:

•  Exceptional understanding of media landscape
•  Exceptional stakeholder management capabilities.
•  Proven ability to manage competing deadlines.
•  Ability to understand complex datasets and legislation.
•  Ability to work as part of a team and independently.

 Desired skills:

•  Understanding of digital landscape and a keen interest in digital programs.
•  Understanding of frontline services.
•  Recent newsroom experience.
•  Previous government experience preferred.

How to apply

Please click ‘Apply Online’ and submit your application with:

• A resume (max four pages) detailing relevant knowledge, skills and experience.
• A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.

Please note this is not a comparative recruitment process, a talent pool will not be created

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 3 February 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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