Security Business Analyst, Temporary opportunity until June 2027, based in Sydney CBD + hybrid working options available

• Security Business Analyst – temporary opportunity (or Secondment) up to 30 June 2027
• Grade 9/10 role within DCS Cyber & Information Security Office (CISO)
• Salary Range: $129,464 - $142,665+ super
• Based in Sydney CBD with hybrid working options available

 About Us

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

This is an exciting opportunity to work in the DCS Cyber & Information Security Office (CISO) working closely with DCS agencies to uplift and improve cyber security ensuring DCS digital services are safe and secure.

 About the role

The Security Enablement team are tasked with delivering projects / initiatives to reduce the likelihood and consequences of a cyber attack on the department, by fortifying defences, safeguarding sensitive data, and protecting government services that are delivered by government divisions and agencies within DCS.

We are looking to recruit a Security Business Analyst to join the Security Enablement Team.  This role will support multiple project projects by identifying and documenting end to end cyber security processes, analyzing data and engaging with stakeholders to gather requirements.

 Responsibilities include:

•  Providing process advice on the feasibility and suitability of proposed solutions to optimise cyber security operations and risk management compliance.
• Stakeholder and relationship management working across multiple agencies and teams to identify cyber security requirements, develop user stories and case scenarios.
• Facilitating workshops to research, understand and obtain knowledge on the challenges and issues involved with cyber security compliance, privacy and information security.
• Identifying and documenting cyber security processes, roles and responsibilities to define cyber security requirements.
• Coordinating technical communications and testing of improved of cyber security processes and systems.
• Tracking and driving cyber security process improvements to deliver on desired outcomes.
• Providing accurate reporting on cyber security processes for a range of senior stakeholders.
• Data Analysis

 About you

•  Experience in cyber security,or IT technical project delivery.
•  Proven experience in identification, planning and process delivery for business and operational improvements.
•  Proven experience in developing process maps, technical designs and business process models.
•  Experience in consulting and negotiating with diverse stakeholders with varying expectations, viewpoints and interests within agreed timeframes.
•  Experience managing interdependencies and competing demands to ensure process improvements are achieved.
•  Experience working in multi-disciplinary project teams.
•  Experience analyzing large volumes of data
•  Good communication skills both written and verbal.
•  Have a ‘can-do’ attitude.

 What we need from you

 To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

 In your cover letter please share your motivation for applying for this position and your relevant skills and experience. 

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sandy Anderson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 4th February 2026 @10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process