Operations Officer 
Ongoing role - 35 hour working week. 
Hybrid and Flexible working arrangements - 3 days a week at the office office location is flexible across our NSW locations:  
PARRAMATTA, NSW, Australia 
GOSFORD, NSW, Australia 
MAITLAND, NSW, Australia 
WOLLONGONG, NSW, Australia 

Salary range: $113,574 - $125,720 + Superannuation 

Applications close: February 6th, 2026, at 9:59am 

The Operations Officer, Electronic Duties Return (EDR) role sits within Revenue NSW. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. 

The primary purpose of this role is to administer complex legislation while leading a frontline operational team that delivers services to industry professionals using Electronic Lodgement Network Operator (ELNO) platforms for electronic property settlements. The role offers a diverse and collaborative environment, requiring strong skills in client engagement, team management, legislative interpretation, critical thinking, and operational decisionmaking. 

About the role 
As an Operations Officer (Team Leader) you will  

•  Lead and support a diverse, highvolume and regionally dispersed team to ensure customers meet their obligations under state taxation and grants legislation. 
• Oversaw a team providing operational support and training to industry professionals on the effective use of ELNO platforms for electronic property settlement. 
•  Manage complex customer enquiries by providing accurate and timely advice across phone and written channels.
• Identify skills gaps within the team, delivering targeted oneonone coaching and mentoring to strengthen capability and drive continuous improvement. 

About You 
To be successful in this position you will:  

•  Understanding of the Electronic Duties Return (EDR) environment, including its operational processes, data integrity requirements, data validation rules, assessment workflows, and endtoend processing. 
• Comprehensive knowledge and proven experience in interpreting and applying the Duties Act 1997 (NSW) or other relevant legislation to ensure compliance with legislative, policy, and procedural requirements.
• Strong peopleleadership experience, including coaching, performance management, and team development. 
• Strong customer focus with the ability to analyse and resolve complex enquiries, supported by excellent interpersonal and communication skills to build effective stakeholder relationships. 

Working at DCS 

• 35-hour working week, with opportunities for flex leave where additional hours are worked 
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations
• Learning tools are available for ongoing professional development 
• Health and wellbeing programs 
  

Who we are 

By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way. 

DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people. 

From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better. 

How to Apply

To apply for this role, please submit your resume by clicking the apply now button before 6th February 2026 at 10am . 

If you are successful in progressing through the application process you may be asked to go to further assessments

Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. 

This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.   

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.  

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 6th February 2026 at  10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process