Manager Partnerships and Programs

• SNSW Grade 11/12 - $162,296 - $195,248 plus superannuation
• Temporary Full Time up to March 2028 opportunity
• Location: Sydney, Parramatta or Gosford. Up to 2 days in office

About the team

Over the past few years, the Partnerships, Project and Insights team have helped the lives of people in NSW through initiatives such as Digital Identity & Verifiable Credentials, Vouchers, Grant and Rebate Programs, and have some great initiatives in the pipeline. 

The Communities and Construction directorate within PPI is a dynamic team, that partners with up to 30 NSW government agencies to deliver programs that improve people’s ability to interact with government services and make transactions easier. There is a wide variety of programs, including coordinating SNSW large scale disaster recovery grants response, delivering working with children and NDIS worker checks for the Children’s Guardian, and managing the refresh and refurbishment of SNSW Service Centres.

About the Role

We are seeking an experienced and motivated leader to join our team as Manager, Partnerships and Programs. This role is critical in driving strategic partnerships and delivering programs that enhance customer experience and support Service NSW’s vision of simplifying access to government services.

The role has a specific focus on relationship management and delivering programs on behalf of NSW Reconstruction Authority. Programs include Personal Hardship Grant deployment, small business and non-government grant deployment, and front-line service provision during disaster events.

As Manager, you will lead a team to design, implement, and evaluate programs that deliver measurable outcomes. You will work closely with internal and external stakeholders to build strong relationships, influence decision-making, and ensure alignment with organisational priorities.

Key Responsibilities

• Lead the development and management of strategic partnerships to achieve shared objectives.
• Oversee program design, delivery, and evaluation to improve customer experience.
  Provide leadership and guidance to a high-performing team, fostering collaboration and innovation.
• Ensure compliance with governance frameworks and manage risks effectively.
• Use data and insights to inform decisions and drive continuous improvement.

About You

• You are a collaborative leader with a strong background in partnership management and program delivery.
• You bring:
• Proven experience in managing complex programs and stakeholder relationships.
  
• Strong leadership and team development skills.
• Excellent communication, negotiation, and influencing abilities.
  
• Knowledge of governance, compliance, and risk management frameworks.
• Experience in cross-government collaboration and program delivery in disaster response contexts.

How to apply

If this role sounds like you please hit the apply button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how you meet the skills and capabilities to do the role.

Salary Grade 11/12, with the base salary for this role starting at 162296 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 3 February 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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