Senior Communications Adviser 
Clerk Grade: 9/10 
Employment Type: Full-time, temporary until May 2026 
Location: Hybrid, two days in office, Sydney (McKell) 

This role sits within the Communications – Programs and Projects team in the Customer and Emergency Management division of NSW Telco Authority, part of the NSW Department of Customer Service. 
 
About the team 
An exciting temporary, full-time opportunity has arisen for a Senior Communications Advisor (Grade 9/10) Communications – Program and Projects team within NSW Telco Authority’s Customer and Emergency Management Division. 

You will be joining a friendly, fast-paced, dynamic team who are passionate about keeping people and places safe and connected. 
 
We are an inclusive employer that supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone. 

Job opportunities like this don't come around often. Don't let this one pass you by! 

Your day-to-day 

• Lead communication plans, encompassing media, internal communications, strategic communications channels and customer marketing functions and develop and implement communication material for major NSW Telco Authority’s projects and programs. 
• Design and implement integrated and strategic communication strategies and material to support the delivery of key project initiatives, with a focus on public safety and emergency management programs and projects.  
• Collaborate with internal business units and senior executives to provide communications advice and solutions to inform strategic decisions and meet project objectives and support the successful delivery of communications services.  

To be successful in this role you will demonstrate 

• The successful candidate will be an organised, collaborative and proactive team player and will play a key role in providing high-level communications support and advice to enable the efficient development and delivery of communications strategies and material that support business objectives across the organisation. 
• Excellent written and verbal communication skills, adept ability to prioritise and plan workload often with competing deadlines and a willingness to work collaboratively and guide effective outcomes.  
  Communications qualifications and experience are essential.
  

About NSW Telco Authority 
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. 

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.  

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.  

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. 

NSWTA operates as a standalone Statutory Authority within the NSW Department of Customer Service.  

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of integrity, trust, service and accountability. 

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. 

For more information, go to NSW Telco Authority  

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Fiona Glover via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am Friday 6th February 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process