About this role
Customer Service Representative-Driver Tester (Service Centres) In some regional or remote areas, a ‘hub’ Service Centre acts as
the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke
models share a leadership team and operate in such a way that team members may
be required to work between locations. If you are passionate about working in a customer
centric team, delivering positive face to face customer service experiences and
enjoy working in a fast-paced environment, this could be the right role for
you. You will deliver exceptional customer service through provision of driver
license tests and other Agency Customer Service delivery priorities in line
with organisational and compliance requirements. Provide timely, high quality customer service, which is consistent with Agency values and DNA, to deliver a positive customer experience. An unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners’ licence) Service Centre operating hours vary between locations. You can
check the opening hours for each Service Centre Here. Service NSW Grade 5 - base salary for this
role ranges between $90,767 - $95,390 pro-rata, plus employer's contribution to
superannuation and annual leave loading. Attach an up-to-date cover letter and
resume that shows your experience and how you meet the focus capabilities
of the role (outlined in the Role Description). Service NSW is making it easier for people and businesses across NSW to access government
services. Since launching in July 2013, we have successfully transformed and
streamlined NSW Government service delivery with cutting edge digital solutions
and an award-winning culture of passion and teamwork. For enquiries
relating to recruitment please contact Bryan Kreltszheim via [email protected]
Salary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus
employer's contribution to superannuation and annual leave loading)
Location: Finley
Service Centre (Spoke of Deniliquin Service Centre); Hay Service Centre (Spoke
of Griffith Service Centre)
Employment Status: Part Time (20 hours per week) Ongoing Opportunities
We are
currently recruiting for Customer Service Representative-Driver Testers at
our Finley and Hay Service Centres. You will be required to
travel to surrounding Service Centres and Council Agency locations as per
business needs.
Please note: this recruitment will be
used to fill this specific role and create a talent pool
for this specific location.
What are ‘hub and spoke’ Service
Centres?
About
the opportunity:
Key accountabilities:
Conduct driving tests and advise applicants of the outcome, including relevant details of performance and deficiencies in accordance with established Agency standards.
Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers and motivations and modifying approach to facilitate a positive customer experience.
Identify and mitigate risks to ensure optimal road safety to customers and the broader community.
Review quality control strategies and practices and exercise informed judgement in line with legislation, and Agency policies and procedures to ensure accurate application and defensible decisions.
Provide a range of administrative and support services to meet business needs using relevant systems and reference materials.
*Contribute continuous improvement, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace that support organisational and government objectives and improve customer experience.
Additional job specific essential
requirements for this role:
A satisfactory driving record. Your traffic record will be verified during the recruitment process.
Ability to proficiently drive a manual vehicle. You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test.
*Due to the safety requirements of this role, an offer of ongoing employment is contingent on your ability to successfully complete the provided driver testing training.
Hours of work
The Service NSW Award hours are 6:30am –
7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations,
you may be required to work during these hours.
Part time- minimum 40 hours per fortnight.
Flexibility is required to work on a rotating roster between the
Service Centre’s operational hours which may include Saturdays.
We will gather your preferences during the recruitment process.
Hours are also subject to change based on the needs of the business.
Salary
How to Apply
Detailed instructions for how to prepare your
application can be found Here.
Closing Date: Monday 2nd January 2026 at 9.59am
Service NSW
uses multi-staged recruitment methods based on merit principles for comparative
assessment in accordance with the Government Sector Employment Act 2013.
Sometimes this process can take up to 12 weeks or more, depending on the number
of applicants. Employment with Service NSW is subject to a satisfactory
national criminal record check.
About Service NSW
Our customer-centric solution offers simpler
and faster access to government transactions through our digital channels, a
24/7 phone service, and an expanding network of service centres. We currently
partner with over 50 agencies to offer over 1,000 NSW Government transactions.
Further Information
Click Here to access the Role Description.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Other facts
About myCareer - NSW Government
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.
We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
Come join us and help influence the future of our great state.
Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
What you'll do
- Deliver exceptional customer service through the provision of driver license tests and other Agency Customer Service delivery priorities. Establish effective customer relationships and identify risks to ensure optimal road safety.
Ready to join myCareer - NSW Government?
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