Office of the Children’s Guardian

Assistant Child Safe Officer

• Exciting opportunity to make a real impact benefiting children and young people at the Office of the Children’s Guardian.
• Supportive and collaborative team culture, committed to diversity and inclusion in the workplace.
• Join a dynamic workplace and be part of the Child Safe Organisations Directorate who play a role in keeping our kids safe.
• 1 full-time ongoing position located at Strawberry Hills.
• Flexible working arrangements with access to health and wellbeing programs.
• Clerk Grade 3/4 $84,659 - $92,701 per annum (plus employer's contribution to superannuation and annual leave loading).

The Office of the Children’s Guardian (OCG) is seeking an Assistant Child Safe Officer to join our Specialised Substitute Residential Care (SSRC) team.

Why the OCG?

The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children.  We are guided by our values of integrity, trust, service, accountability, respect and empathy. 

The OCG creates safer places for children in NSW by regulating and monitoring organisations and individuals that provide services to children. We are a trusted authority on quality in child safe practices, in out-of-home care, and worker screening and safety. We have a dynamic and committed workforce, and a culture that encourages and promotes innovation and strives for continuous improvement.

We offer a positive working environment with dedicated professionals working across a range of regulatory functions to create safe places for children. Attractive employment conditions include a competitive remuneration package and flexible working conditions.

To find out more about the Office of the Children’s Guardian, visit our website.

About the role

The Specialised Substitute Residential Care (SSRC) scheme regulates providers of overnight respite and behaviour support for children. SSRC includes arrangements between a parent and an organisation for a child to receive care away from their usual home for short or long periods of time. The care must be for respite or behaviour support, or funded by the National Disability Insurance Scheme (NDIS).
The Assistant Child Safe Officer provides administrative and support services to the SSRC team within the Child Safe Organisations Directorate to facilitate the smooth running of the operational processes and systems. The role also administers the SSRC Register, as well as responding to enquires from stakeholders.

To be successful in the role you will have the ability to:

• Provide a range of administrative and support services, including processing sensitive information and records relating to Specialised Substitute Residential Care (SSRC) to support the effective operation of the monitoring program.
• Run and analyse data reports, and conduct data integrity, quality assurance, remediation, analysis and reporting activities, escalating issues where required.
• Provide excellent customer service and maintains confidentiality when responding to and managing enquiries, and processing registrations for new SSRC providers.
• Coordinate office systems, procedures and organisational methods to improve team efficiency in accordance with policies, procedures, systems and performance standards.
• Organise allocated work within agreed priorities and timeframes to ensure deadlines are met; prepares regular activity and/or project progress summaries to assist with reporting.

Desired skills and experience:

• Excellent administration skills and demonstrated experience in customer focused roles.
• Skilled in data entry with a high level of accuracy, and the use of MS Word, Excel and Outlook.

Essential Requirements

• All roles associated with the Office of the Children's Guardian are required to have a current Working with Children Check.
• Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and vetting checks.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed and advise of your preferred method of communication.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

1. Tell us about a time you have provided high quality customer service to clients on the telephone or in person.
2. Please provide an example of how you have delivered effective administration support whilst working in a high volume work environment.

 Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

For further information, please contact Brittany Harris at [email protected]

Applications closing date: Thursday, 5 February 2026 at 10:00am

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Thank you for your interest in this role. We look forward to receiving your application.