Assistant Advisor P&C Policy and Privacy

Clerk Grade: 05/06
Employment Type: Ongoing, Full-time 35 hours per week
Location: 4PSQ Parramatta, Gosford or Sydney McKell location (travel required between these locations)
Salary Range: $99,938 - $110,271 + super
People Services, People & Culture, Department of Customer Service

 About the Opportunity:

 We are looking for an Assistant Advisor to join our high-performing and progressive People and Culture Policy and Privacy Practice within the Department of Customer Service.

 Our specialised P&C Policy and Privacy team works closely with the rest of our agency’s People & Culture division and a broad range of other business units across DCS to drive change and innovation and to ensure alignment with legislative requirements in the areas of HR and WHS organisational policy governance. Additionally, this team acts as the People & Culture privacy leads to ensure compliance with legislative requirements around privacy of the personal information of our agency’s 12,000 staff.  

 This role will assist with a mixture of day-to-day work in P&C policy and privacy advisory and programs such as HR and WHS policy development and privacy audit for a team that plays a crucial role in fostering positive workplace culture within the Department. This opportunity will allow you to bring your exceptional organisational skills to support programs of work in the P&C policy and privacy space. 

 Your day to day:

•  Provide program and operational support, including monitoring and progress reporting, milestones and deliverables, to ensure timely, quality and effective delivery of results 
•  Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed timeframes and business rules 
•  Undertake basic research and analysis in assigned program areas and contribute to the preparation of development plans to support informed decision making and planning 
•  Assist the team to complete tasks and implement project plans to ensure agreed outcomes are achieved 
•  Communicate with relevant stakeholders to provide updates regarding work status and implementation issues 
•  Provide a range of administrative services, including coordinating meetings and preparing papers, to support delivery of work
•  Assist with P&C privacy team reporting and scheduling, including broader education and awareness activities, with support from other team members 

 About You:

 To be successful in this role you will possess a great blend of skills, including:

•  A general understanding of People & Culture functions such as HR Business Partnership, Recruitment, Industrial Relations, Safety, Workers Compensation and/or Recover at Work. 
•  Strong organisational and time-management skills with the ability to manage multiple tasks and priorities effectively. 
•  Excellent verbal and written communication skills with the ability to interact professionally with internal and external stakeholders. 
•  A collaborative and proactive approach with the ability to work effectively in a team environment and also work independently. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), MS Teams, SharePoint is advantageous. 

We support and promote flexible working options and encourage applicants from diverse backgrounds to apply.   

About us  

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

 Belong in our diverse and inclusive workplace

 The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

 Looking for more information about the role?  

 Why not reach out to Amber Chandler, Associate Director P&C Policy and Privacy for a conversation and learn more about this incredible opportunity. 

 For more information on the role and its accountabilities, click here to view the role description. 

 Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and the response to the below targeted question. Your cover letter should also include your response to the below targeted question.

 Targeted Question:

 Provide an example of a time when you successfully managed multiple administrative tasks which involved legislative requirements and/or organisational policies in a fast-paced environment? What strategies do you use to prioritise your workload when managing competing priorities.

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 10th February 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process