Summary
About this role
Assistant Advisor, Fines & Debt - Revenue NSW About the team The Assistant Advisor role sits within Revenue NSW – Operational Support division. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. The Operation Support team of diverse SMEs with varied responsibilities that support the daily operational functions of Revenue NSW Fines & Debt. We are a small and highly efficient team with three core functions: Your day-to-day To be successful in this role you will demonstrate: For queries related to this role, please contact Gian Rutherford via [email protected].
Working at DCS
35-hour working week, with opportunities for flex leave where additional hours are worked
Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our manyRevenue NSW working locationshttps://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
Learning tools are available for ongoing professional development
Health and wellbeing programs
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
We are here to help
Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please click here.
If you are successful in progressing through the application process, you may be asked to complete further assessments as part of the recruitment process.
Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
Visit our Careers site to find out more about us and our colleagues.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 27th of January 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Other facts
About myCareer - NSW Government
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse.
We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
Come join us and help influence the future of our great state.
Our community guidelines:
https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
What you'll do
- The Assistant Advisor will triage and resolve business change and incident requests while managing cloud-based systems and projects. They will also identify opportunities for process improvements and support the operational functions of Revenue NSW Fines & Debt.
Ready to join myCareer - NSW Government?
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