IT Specialist
full-time•Las Vegas•$0k - $0k
About this role
Job DetailsJob Location: NV - MONTECITO STORE - D3 - Las Vegas, NV 89149Position Type: Full TimeSalary Range: $15.00 - $17.00 HourlyJob Shift: AnyPosition Summary
The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.
This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.
Essential Job Duties and Responsibilities
Level 1 Ticket Support & Issue Triage (Primary Responsibility)
Serve as the first point of contact for IT support tickets submitted by retail locations.
Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
Identify when issues exceed Level 1 scope and escalate appropriately.
Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
Support diagnostics and remediation efforts for more complex issues after initial triage.
Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
Assist with project-related tasks including preparation, deployment support, testing, and documentation.
Follow established project plans, timelines, and change management processes.
Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
Perform basic troubleshooting and setup for store hardware and peripherals.
Assist with hardware replacement and deployment using predefined configurations.
Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
Perform basic connectivity checks and validation steps.
Assist with ISP or aggregator ticket coordination.
Support additional diagnostics or remediation steps as directed.
No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
Perform basic troubleshooting and verification steps.
Assist with provisioning, replacements, or testing as directed.
Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
Handle basic access requests such as password resets and access verification.
Assist with access provisioning tasks with proper approvals.
Support audits or access reviews as requested.
Qualifications
High school diploma or equivalent required
IT coursework, certification, or training preferred
Experience:
0–1 years of IT support or helpdesk experience preferred
What you'll do
- The IT Support Specialist I is responsible for providing first-level technical support to retail locations, focusing on basic troubleshooting and issue triage. The role also involves assisting with Level 2 issues and participating in IT projects under supervision.
About MY WIRELESS
My Wireless aims to better the lives of our team members with Journeys that install responsible habits and useful skills to realize aspirations, one milestone at a time.
We conduct our Mission within the backdrop of five Core Values:
Trust
Engagement
Open Mindedness
Meaningful Relationships
Winning, Together.
We have been in partnership with our Carrier, AT&T Mobility, since 2000 and have been fortunate to expand value creation through its longstanding brand. Beginning with six retail locations in Las Vegas, My Wireless has since created a platform through 20+ acquisitions and currently employs over 500 team members around the major cities of Las Vegas, Los Angeles, San Diego, Honolulu, Hilo, San Francisco, Oakland, Sacramento, Houston, San Antonio, Austin, Corpus Christi, McAllen, Laredo, Chicago and within the territory of Puerto Rico.
Headquartered in Santa Ana, CA, we encourage our brightest, most engaged back of house teams to challenge the norms routinely to deliver constant improvement to our methodologies.
My Wireless is always looking for strategic partnerships in all facets of our business. These include operational and financial alliances that will provide synergies for sustainable growth.
More importantly, we are always open to self-motivated leaders who are seeking a career path within our fast paced, evolving industry of wireless and entertainment. Regardless of experience level, My Wireless is always open to expanding its relationships.
Ready to join MY WIRELESS?
Take the next step in your career journey
Frequently Asked Questions
What does MY WIRELESS pay for a IT Specialist?
MY WIRELESS offers a competitive compensation package for the IT Specialist role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a IT Specialist do at MY WIRELESS?
As a IT Specialist at MY WIRELESS, you will: the IT Support Specialist I is responsible for providing first-level technical support to retail locations, focusing on basic troubleshooting and issue triage. The role also involves assisting with Level 2 issues and participating in IT projects under supervision..
Is the IT Specialist position at MY WIRELESS remote?
The IT Specialist position at MY WIRELESS is based in Las Vegas, Nevada, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Specialist position at MY WIRELESS?
You can apply for the IT Specialist position at MY WIRELESSdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.